Emma Newell

-Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner

-Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards

-Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff

-Trained new employees on front-desk operations and procedures

-check in/check out responsibility and phone duties

-Managing emails and client records as well as membership payments

-greeted customers in a respectful and professional manner

-Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

-Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

-Scheduled, coordinated and confirmed appointments and meetings.

-Resolved customer issues quickly and notified supervisor immediately when problems escalated.

-Maintained a clean environment to work in.

-Answered multi-line phone system and transferred callers to appropriate department or staff member.

-Trained new staff members in at the desk

-Demonstrated excellent customer service skills by greeting guests and providing helpful information

-Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner Inspected lobby and office areas to ensure a clean and presentable environment

-Managed social media accounts for the business

-Managed money and register behind the desk

-Check in/check out guests and phone duties

-Greeted customers in a respectful and professional manner.