Emma Stevenson
Saint Louis Park
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Sally’s Saloon
Minneapolis, MN
02.2023 - Current
- Serving tables in a fast-paced, college bar environment(high volume game days and other events).
- Bussing and cleaning tables as quickly as possible in order to turn tables.
- Serving alcohol safely, checking for accurate identification and signs of overserving.
- Customer service skills including recommending menu items, making the moment right in case of a mistake, ensuring customers have the best possible experience.
Server
Champps Kitchen and Bar
Eden Prairie, MN
06.2024 - 08.2024
- Delivered exceptional customer service in a fast-paced environment.
- Managed order accuracy and ensured timely delivery to customers.
- Trained new staff on menu items and service protocols.
- Collaborated with kitchen staff to coordinate food preparation and service flow.
Barista, Shift Supervisor
Starbucks
Eden Prairie, MN
03.2019 - 06.2023
- Connecting with customers and giving drink recommendations, handcrafting those beverages.
- Cashiering and working in the drive-thru.
- Stocking and putting away orders, cleaning food surfaces.
- Having conversations and creating a comfortable environment, making customers into regulars.
- Inventory and money counting skills.
Sales Associate
Foot Locker
Eden Prairie, MN
08.2018 - 03.2019
- Greeting customers and helping them pick a shoe style and size perfect for their needs.
- Cashiering and making sure the needs of customers are met.
Sales Associate
Party City
Chanhassen, MN
04.2018 - 08.2018
- Cashiering and making sure customers found what they needed, taking and putting together custom orders.
- Helping customers find and select products.
- Stocking and putting away product orders.
Education
Diploma -
Minnetonka High School
Minnetonka, MN06.2020
Bachelor of Arts - Pre-Law
University of Iowa
Iowa City, IA01.2022
Associate of Science - Physics
Normandale Community College
Bloomington, MN06-2026
Skills
- Exceptional customer service
- Strong work ethic
- Cash handling
- Guest engagement
- Menu memorization
- Food safety
- Liquor, wine, and food service
- Reliable and responsible
Certification
- ServSafe Certificate - June 2024
Timeline
Server
Champps Kitchen and Bar
06.2024 - 08.2024
Server
Sally’s Saloon
02.2023 - Current
Barista, Shift Supervisor
Starbucks
03.2019 - 06.2023
Sales Associate
Foot Locker
08.2018 - 03.2019
Sales Associate
Party City
04.2018 - 08.2018
Diploma -
Minnetonka High School
Bachelor of Arts - Pre-Law
University of Iowa
Associate of Science - Physics
Normandale Community College