Emma Vang
Shoreview
Summary
Dynamic professional with over four years of diverse experience in customer service and hospitality, demonstrating a proven track record in enhancing client satisfaction and operational efficiency. Developed exceptional customer service and communication skills in a fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into a new role by leveraging these transferable skills to contribute effectively in a different environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent & Assistant General Manager
The Chambers Hotel
Minneapolis, MN
04.2025 - 04.2026
- Facilitated friendly and efficient guest service during arrivals and departures, ensuring prompt resolution of all requests.
- Developed and maintained standard operating procedures to ensure operational consistency and regulatory compliance.
- Managed over 60+ email and phone calls per day to ensure timely and professional issue resolution.
- Maintain strong knowledge of hotel services, amenities, and promotions to enhance the guest experience.
- Compiled and organized reports, filed documentation, and updated checklists to enhance operational accuracy.
- Support recruitment, training, scheduling, and performance management of staff.
- Managed inventory control systems to ensure optimal stock levels and maintained strong vendor partnerships.
- Oversaw daily operations as manager-on-duty during general manager's absence.
- Executed high-quality, detail-oriented service that reflects hotel brand identity and meets guest expectations.
- Oversaw room inventory management and occupancy analysis to maximize revenue potential.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
Expediter/Food Runner
Spicy Feta
St. Paul, MN
05.2024 - 05.2025
- Verified order accuracy, presentation quality, and timely delivery.
- Facilitated collaboration between front and back of house teams to ensure efficient service delivery.
- Monitored food quality, freshness, and stock rotation.
- Assisted guests with orders, communicated special requests, and supported smooth flow during peak hours.
- Trained new team members on operational procedures and best practices for expediting orders.
- Managed over 300 orders a shift while maintaining accuracy through attention to detail and effective time management skills.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
Trainer
Shake Shack
Roseville, MN
11.2022 - 05.2024
- Implemented structured onboarding programs for new hires to align with organizational expectations.
- Ran the kitchen and hot side efficiently throughout a shift while demonstrating proper communication and leadership.
- Assisted in operations at front of house, hot side, cold side, back of house, drive thru, and cashier stations. Contributed to efficient workflow by managing tasks across multiple service areas.
- Excelled in high-pressure, rapidly changing environments to drive team success.
- Knowledge of proper standards and ability to uphold them.
- Monitored employee performance, providing constructive feedback to enhance skills and operational efficiency.
- Collaborated with management to identify skill gaps and tailored training initiatives to address operational needs.
Brand Representative
Hollister
Roseville, MN
06.2023 - 01.2024
- Delivered outstanding customer service by welcoming and supporting customers throughout their experience.
- Demonstrated product knowledge and promoted sales by recommending products based on customer needs and preferences.
- Responded to customer inquiries and resolved issues or concerns promptly and effectively.
- Facilitated collaboration among team members to drive achievement of store goals and objectives.
- Analyzed sales trends to identify opportunities for inventory optimization and promotional events.
- Developed strong relationships with customers, ensuring a positive shopping experience and repeat visits.
- Monitored stock levels and coordinated restocking efforts to ensure product availability at all times.
- Completed floorsets, filled floor, and rang up customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Education
Marketing And Business
Century College
White Bear Lake, MNHigh School Diploma -
Roseville Area High School
Roseville, MNSkills
- Customer service/Hospitality
- Problem-solving
- Multitasking
- Inventory management
- Microsoft Word/Outlook/Excel
- Organization
- Dedication
- Leadership
- Oral and written communications
- Front desk/Office management
- Administrative support
- Report generation
- Computer skills
- Teamwork and collaboration
- Detail-oriented
- Invoicing and billing
- Relationship building
Certification
Food Handler Certification APR 2023
Timeline
Front Desk Agent & Assistant General Manager
The Chambers Hotel
04.2025 - 04.2026
Expediter/Food Runner
Spicy Feta
05.2024 - 05.2025
Brand Representative
Hollister
06.2023 - 01.2024
Trainer
Shake Shack
11.2022 - 05.2024
Marketing And Business
Century College
High School Diploma -
Roseville Area High School