Emma Wachtel
Mankato
Summary
Personable and detail-oriented professional with experience in senior living and hospitality sales. Proven ability to manage inquiries, build strong relationships, and coordinate services from first contact through execution. Known for clear communication, organization, and creating welcoming, trust-based environments for clients, residents, and families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales & Events Manager
Courtyard by Marriott Mankato Hotel & Event Center
Mankato
04.2025 - Current
- Manage incoming inquiries and serve as primary point of contact from initial outreach through execution.
- Conduct tours, planning conversations, and follow-up communication with clients.
- Prepare contracts, Banquet Event Orders (BEOs), timelines, and billing documentation.
- Coordinate closely with operations, culinary, banquet, and front desk teams to ensure seamless execution.
- Maintain organized records and client details while managing multiple active bookings.
- Support marketing and guest engagement efforts through social media content creation.
Dining Room Coordinator
Old Main Village
Mankato
02.2022 - 04.2025
- Supported daily operations within a senior living community, ensuring a welcoming and resident-focused environment.
- Built strong relationships with residents and families through attentive service and communication.
- Trained and supervised staff, promoting teamwork and service consistency.
- Created weekly schedules and task assignments using OnShift and Microsoft Office tools.
- Assisted leadership with administrative and operational support tasks.
Education
Associate of Applied Science - Business Management
South Central College
Mankato, MN07-2025
Skills
- Relationship-driven communication
- Sales coordination and inquiry management
- Client, resident, and family engagement
- Tour facilitation and follow-up
- Organization and attention to detail
- Cross-department team coordination
- Customer service and problem-solving
- Microsoft Office
- Scheduling systems
- Social media platforms
Certification
First Aid/CPR Certified
Timeline
Sales & Events Manager
Courtyard by Marriott Mankato Hotel & Event Center
04.2025 - Current
Dining Room Coordinator
Old Main Village
02.2022 - 04.2025
Associate of Applied Science - Business Management
South Central College