Emmanuel Toby
Fridley
Summary
Customer service experience with a proven track record at U-Haul, adept at resolving conflicts and enhancing client loyalty. Skilled in organization and communication, I excel in high-pressure environments, ensuring customer satisfaction and fostering team collaboration. Committed to maintaining meticulous standards while delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Saxon New Brighton
02.2021 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Customer Service Representative
U-Haul
08.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dishwasher/Server
Johanna Shore Presbyterian Living
06.2017 - 04.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Education
High School Diploma - English, Math, Physics Etc
Irondale High School
New Brighton, MN06.2017
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Phone etiquette
- Calm demeanor
- Meticulous and organized
- Customer service
- Attention to detail
- Problem-solving
- Team collaboration
Certification
Drywall Hanging
Carpentry
Flooring Installation
Timeline
Receptionist
Saxon New Brighton
02.2021 - 08.2021
Customer Service Representative
U-Haul
08.2020 - 03.2021
Dishwasher/Server
Johanna Shore Presbyterian Living
06.2017 - 04.2018
High School Diploma - English, Math, Physics Etc
Irondale High School
Similar Profiles
Patrick ClementsPatrick Clements
Interior Designer/Sales Associate at Saxon-Clark InteriorsInterior Designer/Sales Associate at Saxon-Clark Interiors
Sydney SilvaSydney Silva
Babysitter at Mendelsohn Family, Saxon FamilyBabysitter at Mendelsohn Family, Saxon Family
Samantha MooreSamantha Moore
Medical Coder at Saxon Spires Medical CentreMedical Coder at Saxon Spires Medical Centre