EMMANUELLA NYAMEAH
Minnesota
Summary
Bilingual administrative, healthcare, and program coordination professional with a proven track record of supporting senior government and academic leadership while managing high-priority operations in diverse multicultural environments. Demonstrates advanced organizational skills, stakeholder management expertise, and executive support capabilities within healthcare, higher education, and community-based settings. Currently pursuing a Master’s degree in International Affairs and Cybersecurity at King’s College London alongside an Associate Degree in Nursing, providing a robust multidisciplinary foundation in global policy, healthcare systems, and organizational operations. Recognized for discretion, efficiency, and the ability to adeptly manage complex responsibilities in fast-paced hybrid and professional environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Assistant
Habilitative Services Inc.
Minnesota, USA
01.2023 - Current
- Coordinate schedules, appointments, and logistics while ensuring efficient daily operations and time management.
- Maintain accurate documentation, confidential records, and administrative reports in compliance with organizational standards.
- Support healthcare-related tracking, appointment coordination, and routine planning.
- Communicate with interdisciplinary teams and supervisors to ensure continuity of services and accurate reporting.
- Manage multiple priorities simultaneously while maintaining structure, reliability, and organization.
- Improve workflow efficiency through structured scheduling and task prioritization.
- Coordinated executive schedules, ensuring optimal time management and seamless meeting arrangements.
- Managed correspondence, prioritizing communication to enhance workflow efficiency and responsiveness.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Trained new staff on operational procedures, fostering a collaborative work environment and knowledge sharing.
Customer Service Associate
Minnesota State University
Minnesota, USA
01.2020 - 01.2022
- Processed high-volume financial transactions accurately in a fast-paced environment.
- Delivered responsive customer service to diverse student and faculty populations.
- Maintained compliance with financial handling and operational procedures.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided product knowledge training to new staff, enhancing team performance and service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Mentored junior associates on effective communication strategies, fostering a supportive team environment.
- Maintained a high level of product knowledge, providing accurate information to customers.
Administrative Assistant to Student Advisors
International University of Grand-Bassam
Ivory Coast
01.2020 - 12.2020
- Managed calendars, appointments, and scheduling for academic advisors serving a diverse international student population.
- Prepared reports, presentations, and official correspondence for academic and administrative use.
- Coordinated meetings, workshops, and student engagement initiatives.
- Maintained accurate student records and administrative documentation.
- Served as primary point of contact for students and faculty, ensuring professional communication and support.
- Enhanced office efficiency through improved scheduling coordination and workflow organization.
Residential Assistant
International University of Grand-Bassam
Ivory Coast
09.2018 - 01.2020
- Supported residential operations and student engagement within an international campus environment.
- Assisted with conflict resolution, policy adherence, and student well-being.
- Coordinated student activities and promoted a supportive, inclusive community.
- Served as liaison between students and university administration.
Personal Assistant to Senior Government & Academic Leader
Office of Madame Bernadette Ehui
01.2018 - 01.2020
- Provided high-level executive and administrative support to a senior government advisor and university lecturer.
- Managed complex calendars, meetings, and professional engagements across academic and government institutions.
- Prepared official correspondence, reports, presentations, and documentation for professional and academic use.
- Coordinated logistics for meetings, lectures, and institutional responsibilities involving multiple stakeholders.
- Maintained strict confidentiality when handling sensitive academic and governmental information.
- Facilitated communication between university leadership, government offices, and external stakeholders.
- Supported organization of academic materials, research scheduling, and priority management.
- First Advisor to the Minister of Higher Education & Scientific Research, Ivory Coast
- Lecturer-Researcher, Félix Houphouët-Boigny University
- Key Impact: Entrusted with executive-level responsibilities requiring professionalism, discretion, and strong organizational oversight in a high-visibility environment.
Education
Master of Arts - International Affairs & Cybersecurity
King’s College London
United Kingdom07-2027
Associate Degree - Nursing (ADN)
South Central College
Minnesota12-2026
Bachelor of Arts - Political Science & Economics
Minnesota State University, Mankato
Mankato, MN12-2022
High School Diploma -
Mfantsiman Girls Senior High School
Saltpond Ghana05-2018
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Calendar & Email Management
- Administrative Reporting & Documentation
- Data Entry & Records Management
- Customer relations
- Proofreading
- Verbal communication
- Spreadsheet creation
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Immigration inquiries
- Client relations skills
- Immigration case file strategies
Websites
Accomplishments
- Customer Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
- Client Service - Developed long-term relationships with customers which increased repeat business.Maintained a positive dining experience for all restaurant patrons.
- Supplier Relationship Management - Built and maintained long-term, positive relationships with various restaurant food suppliers to ensure smooth business transactions.
- Financial - Managed vendor accounts to ensure best possible product pricing.
- Customer Service - Managed high turn-over rate while maintaining quality service.
Certification
- Certified Nursing Assistant (CNA) – In Progress
- Certified Direct Support Professional (CDSP)
LANGUAGES
English — Fluent
French — Fluent
Interests
- Personal Development and Self-Improvement
- Artificial Intelligence (AI) and Machine Learning
- Volunteering
Timeline
Personal Assistant
Habilitative Services Inc.
01.2023 - Current
Administrative Assistant to Student Advisors
International University of Grand-Bassam
01.2020 - 12.2020
Customer Service Associate
Minnesota State University
01.2020 - 01.2022
Residential Assistant
International University of Grand-Bassam
09.2018 - 01.2020
Personal Assistant to Senior Government & Academic Leader
Office of Madame Bernadette Ehui
01.2018 - 01.2020
Master of Arts - International Affairs & Cybersecurity
King’s College London
Associate Degree - Nursing (ADN)
South Central College
Bachelor of Arts - Political Science & Economics
Minnesota State University, Mankato
High School Diploma -
Mfantsiman Girls Senior High School
CORE COMPETENCIES
- Executive & Administrative Support
- Program & Operations Coordination
- Healthcare Administration Support
- Calendar & Logistics Management
- Stakeholder & Client Relations
- Data & Records Management
- Report Preparation & Documentation
- Confidential Information Handling
- Cross-Cultural Communication
- Multitasking & Workflow Optimization
- Bilingual Communication (English & French)