Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmy Baggenstoss

Saint Joseph

Summary

Efficiently and courteously manage front desk operations with excellent communication and organizational skills. Seamlessly handle guest inquiries and administrative tasks. Proven track record of enhancing customer satisfaction and supporting team goals. Thrive in dynamic environments.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

OHM Fitness
Scottsdale, AZ
09.2024 - Current
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.

Fitness Front Desk Associate

Rejuv Medical
Waite Park, MN
04.2024 - Current
  • Working at a medical gym is a dynamic role where I balance various responsibilities to enhance client wellness
  • From selling memberships and supplements to managing gym operations and scheduling client sessions, I ensure a smooth and efficient environment
  • I engage with clients, providing personalized fitness plans and guidance to meet their health goals
  • Handling inquiries via voicemail and email, I maintain clear communication and excellent customer service
  • Collaborating with a dedicated team, I uphold the gym's standards of cleanliness and safety
  • Each day at the medical gym is fulfilling as I support clients on their fitness journeys and contribute to their overall well-being

Mentor

Big Brothers Big Sister
Saint Cloud, MN
04.2023 - Current
  • A mentorship program called Big Brothers Big Sisters matches up adult volunteers, or 'Bigs,' with children with limited opportunities, or 'Littles.'
  • The program's goal is to give Littles access to supportive relationships and strong role models so they can grow to the best of their mental, social, and emotional abilities
  • Bigs provides Littles with friendship, support, and direction through one-on-one mentorship; this helps Littles gain resilience, self-assurance, and important life skills
  • Big Brothers Big Sisters cultivates deep relationships that benefit mentees as well as mentors, encouraging self-improvement, learning from one another, and enduring links that build better, more resilient communities
  • I mentor a 2nd grader named Elyse, who I meet with every other week for 30 minutes
  • While we meet we do activities ranging from going outside to staying indoors and reading
  • Developed trust-based relationships with mentees through active listening and empathetic communication.

Employee

Saint Elizabeth Ann Seaton
Saint Cloud, MN
11.2023 - 08.2024
  • As an After-School Childcare Assistant, I create a safe and supportive environment for children aged 5 to 13
  • My responsibilities include supervising outdoor play, assisting with homework, and leading engaging activities like arts and crafts
  • I maintain clear communication with parents, ensuring they are informed about their child's day
  • Snack time is an opportunity to provide nutritious options and accommodate dietary needs
  • I foster a positive atmosphere where children can learn, play, and develop social skills, contributing to their overall growth and well-being in a fun afterschool setting
  • Part-time

Coach

Granite City Gymnastics
Saint Joseph, MN
09.2023 - 07.2024
  • Part-time
  • Offered constructive feedback to clients to help reach goals.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
  • Utilized various coaching models and techniques to maximize client success.

Participant

Les Voyagers Inc.
06.2023 - 07.2024
  • Company Overview: A nonprofit program that offers life-changing wilderness experiences
  • One life-changing experience for me was spending thirty days in Manitoba, Canada
  • This journey was part of a nonprofit program called Les Voyagers Inc
  • During this trip, participants took a trip into the wilderness of Manitoba
  • It is guided by past participants and accompanied by ten other girls who, like me, had not been on such a trip before
  • On this trip, you had no contact with anyone and canoed most of the day
  • The trip taught me irreplaceable lessons and instilled a deep sense of gratitude for the simple opportunities we get in life
  • Our days were long, often spent in varying weather conditions, which was mostly rain
  • Going through such conditions taught me to appreciate the small things, something I struggled with previously
  • It's easy to get caught up in what we lack or stress about, but I learned to value the seemingly insignificant moments, realizing they contribute to significant experiences
  • Each unique experience was a reminder of how time goes by so fast and that you shouldn't take anything for granted
  • Reflecting on this experience, I find it challenging to express in words its profound impact on my life
  • Participating in this journey remains one of my proudest accomplishments, and I feel blessed to have had the opportunity to have been able to go and make lifelong friends along with saying that this experience has helped me not only in my personal life but also in my academic career
  • A nonprofit program that offers life-changing wilderness experiences

Peer Tutor

Cathedral High School
Saint Cloud, MN
08.2022 - 07.2024
  • Peer Tutored Students help and motivate others who are in their studies through peer tutoring
  • It fosters a cooperative learning environment where students can get one-on-one help, explanations, and direction from peers who have mastered the subject
  • Peer tutoring helps students succeed academically, builds confidence, and improves tutors' and tutees' communication and teaching abilities
  • In educational settings, it promotes peer-to-peer connections, reciprocal learning, and a sense of community
  • Students of all skill levels benefit from peer tutoring programs, which offer extra assistance and resources that improve understanding, retention, and general academic achievement

Employee

Cold Stone Creamery
Sartell, MN
10.2020 - 07.2024
  • I ensured each visit was enjoyable and personalized
  • I also maintain cleanliness and our high standards
  • Collaborating with a fun and supportive team, I contribute to a lively atmosphere that celebrates indulgence and joy, making every shift at Cold Stone Creamery a sweet success
  • Part-time

Assistant Manager

Hudson and CO
11.2021 - 04.2024
  • Company Overview: A boutique small business offering a personalized and intimate work environment
  • Promoted to assistant manager at 17, demonstrating exceptional leadership and organizational abilities, leading to improved team performance and efficiency
  • Working at a boutique small business offers a personalized and intimate work environment where employees can engage closely with customers, showcase their creativity, and contribute directly to the business's success
  • It provides opportunities to develop versatile skills, from customer service and merchandising to inventory management and marketing, fostering a deeper understanding of the business operations
  • Employees often enjoy a sense of ownership and pride in their work, as their contributions directly impact the boutique's brand and reputation within the community
  • Overall, working at a boutique small business can be rewarding, dynamic, and full of learning experiences
  • A boutique small business offering a personalized and intimate work environment
  • Part-time

Education

GED -

Saint Cloud State University
Saint Cloud, MN

GED -

Saint Cloud Technical College
Saint Cloud

Bachelor of Science - Marketing

Grand Canyon University
Phoenix, AZ
04-2028

High School Diploma -

Cathedral High School
Saint Cloud, MN
05-2024

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Guest relations
  • Skilled in Microsoft

Timeline

Front Desk Receptionist

OHM Fitness
09.2024 - Current

Fitness Front Desk Associate

Rejuv Medical
04.2024 - Current

Employee

Saint Elizabeth Ann Seaton
11.2023 - 08.2024

Coach

Granite City Gymnastics
09.2023 - 07.2024

Participant

Les Voyagers Inc.
06.2023 - 07.2024

Mentor

Big Brothers Big Sister
04.2023 - Current

Peer Tutor

Cathedral High School
08.2022 - 07.2024

Assistant Manager

Hudson and CO
11.2021 - 04.2024

Employee

Cold Stone Creamery
10.2020 - 07.2024

GED -

Saint Cloud State University

GED -

Saint Cloud Technical College

Bachelor of Science - Marketing

Grand Canyon University

High School Diploma -

Cathedral High School

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Emmy Baggenstoss