Emmy Thompson
Prior Lake
Summary
PMO and Operations leader with 10+ years of experience driving enterprise delivery within complex healthcare and IT environments. Proven track record of building and scaling PMO capabilities, optimizing portfolio governance, implementing financial management processes, and aligning cross-functional teams to strategic business outcomes. Trusted partner to executive leadership, known for data-driven decision-making, operational rigor, and developing high-performing teams in matrixed organizations. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager, IT PMO
M Health Fairview
12.2024 - Current
- Provide strategic leadership for the IT PMO, overseeing enterprise portfolios and ensuring alignment with organizational priorities, financial targets, and operational goals.
- Designed and implemented an IT PMO Financial Management framework, improving budget tracking, forecasting accuracy, and portfolio-level financial transparency.
- Unified PMO delivery processes across a highly matrixed enterprise environment, improving consistency, governance, and execution predictability.
- Lead portfolio oversight for initiatives including ServiceNow enhancements and Strategic Portfolio Management (SPM) implementations.
- Established escalation, intake, and resource planning processes to support enterprise demand management and capacity planning.
- Leverage performance metrics and dashboards to monitor project health, mitigate risk, and support executive decision-making.
- Championed engagement and retention initiatives, including recognition programs, feedback loops, and knowledge-sharing forums to strengthen team culture and performance.
Principal Project Manager
M Health Fairview
05.2022 - 12.2024
- Owned and managed complex, cross-functional portfolios, optimizing resource allocation, financial performance, and delivery outcomes.
- Served as a strategic advisor to leadership on program prioritization, demand intake, and resourcing strategies.
- Led projects from concept through execution, consistently delivering initiatives aligned with operational growth, expansion, and transformation goals.
- Partnered closely with hospital operations and clinical leadership to enable IT support for facility expansions and service line growth.
- Developed SBARs and executive-ready communications to drive clarity around change control, continuous improvement, and delivery risks.
- Maintained strict confidentiality while leading initiatives involving sensitive operational and organizational data.
- Actively coached and mentored project managers across teams, strengthening PM maturity and delivery consistency.
Senior Project Manager
M Health Fairview
10.2020 - 05.2022
- Led large-scale healthcare expansion initiatives, including a 20,000+ sq. ft. Cardiology Expansion, supporting multiple clinical service lines.
- Served as primary IT PM for enterprise facility footprint programs impacting infrastructure, applications (Epic), training, digital workflows, and operations.
- Directed cross-pillar teams across clinical, operational, and IT stakeholders to deliver projects on accelerated timelines.
- Established governance structures for scope, risk, dependencies, and critical path management across concurrent initiatives.
- Ensured compliance with federal regulations, healthcare standards, and internal governance requirements.
- Drove PMO process improvements and participated in enterprise PMO methodology refresh initiatives.
- Conducted retrospectives to identify delivery improvements and operational efficiencies.
Project Manager / PMO Lead
OST
10.2013 - 11.2018
- Led a regional IT PMO function, managing and mentoring a team of project managers while overseeing complex technical portfolios.
- Delivered enterprise IT initiatives including Virtual Desktop Infrastructure (VDI) and EMR/Epic infrastructure implementations.
- Established PMO processes for scheduling, risk management, stakeholder communication, and delivery governance.
- Managed multiple concurrent projects, balancing scope, budget, timelines, and resource constraints.
- Built strong executive and client relationships, contributing to long-term account growth and delivery success.
- Drove continuous improvement initiatives to enhance PMO effectiveness and delivery maturity.
Skills
- PMO Leadership & Governance
- Project management
- Portfolio & Program Management
- Strategic planning
- Financial Management & Forecasting
- Resource & Capacity Planning
- Enterprise IT Delivery
- Healthcare Operations & IT
- Process Improvement & Continuous Improvement
- Change Management
- Executive Stakeholder Engagement
- Risk & Issue Management
- ServiceNow SPM
- Agile, Hybrid & Waterfall Delivery
- Coaching & Mentorship
Certification
- PMP Bootcamp
- Certified ScrumMaster Bootcamp
References
Available upon request
Timeline
Manager, IT PMO
M Health Fairview
12.2024 - Current
Principal Project Manager
M Health Fairview
05.2022 - 12.2024
Senior Project Manager
M Health Fairview
10.2020 - 05.2022
Project Manager / PMO Lead
OST
10.2013 - 11.2018