ENKH-ORCHLON DANDAR
Ulaanbaatar
Summary
Dynamic and adaptable professional with a solid foundation in social media and online store management, currently at DEMT Company. Leveraging 4 years of experience in the service industry, including expertise in launching and managing online retail platforms and a strong academic background in psychology. Skilled in customer relations, problem-solving, and managing diverse teams in fast-paced environments. Eager to transition into operations management, bringing flexibility, quick learning ability, and a proven track record in driving business success.
Overview
5
5
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Work History
Social Media/Online Store Manager
DEMT Company
8 2024 - Current
- Manage the company's online presence primarily through Facebook, Mongolia's key marketing platform
- Handle all aspects of content creation, including product photography, editing, and social media posting
- Serve as the liaison between customers and the sales team, ensuring smooth communication and enhancing customer satisfaction
- Utilize customer feedback and data insights to refine marketing strategies and boost online sales.
Behavioral Interventionist
Intercare Therapy
11.2023 - 08.2024
- Earned RBT (Registered Behavior Technician) certification, enhancing therapeutic services
- Provided 1:1 support to clients, focusing on developing skills for independent living
- Worked with program managers and clinical supervisors to tailor intervention plans
- Assisted in monitoring and documenting client progress.
Various Roles in Service Industry
Various
09.2019 - 07.2024
- Led shifts to ensure smooth operations, including staff scheduling and workflow management
- Ensured excellent customer service and addressed customer complaints to maintain high satisfaction levels
- Managed inventory and financial transactions, including cash handling
- Self-motivated, with a strong sense of personal responsibility.
Social Media/Online Store Manager (Part-Time)
DEMT Company
06.2020 - 05.2021
- Played a key role in launching the company's online shop by setting up product listings and managing initial customer inquiries
- Developed and implemented Facebook marketing strategies to drive traffic and sales
- Coordinated with logistics and sales teams to ensure timely order fulfillment and address customer service issues.
Education
Bachelor of Arts - Psychology
California State University
Northridge, CA 04.2001 - 05.2023
International Business Major -
Wichita State University
Wichita, KS 01.2018 - 04.2020
Skills
Social Media Management (eg, Facebook Business Suite), Inventory Management Systems
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), Adobe Photoshop
Websites
Certification
Registered Behavioral Technician (RBT) Certification, Intercare Therapy, Los Angeles, CA, 2023
Volunteer Experience
Strength United, Los Angeles, CA, 09/01/23, 12/01/23, Provided advocacy for survivors of sexual assault, assisting with legal and emotional support., Facilitated workshops on consent and personal safety, enhancing community awareness., Developed interpersonal and communication skills through direct client engagement.
References
Available upon request.
Languages
Mongolian
Native language
English
Proficient
C2
Russian
Beginner
A1
Japanese
Beginner
A1
Timeline
Behavioral Interventionist
Intercare Therapy
11.2023 - 08.2024
Social Media/Online Store Manager (Part-Time)
DEMT Company
06.2020 - 05.2021
Various Roles in Service Industry
Various
09.2019 - 07.2024
International Business Major -
Wichita State University
01.2018 - 04.2020
Bachelor of Arts - Psychology
California State University
04.2001 - 05.2023
Social Media/Online Store Manager
DEMT Company
8 2024 - Current
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