Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ethan Hackbarth

Winona

Summary

Dynamic professional with a proven track record at Fastenal, excelling in account management and customer relationship building. Skilled in contract negotiation and project management, I enhanced customer satisfaction through tailored solutions and proactive engagement. Adept at utilizing technical skills in CNC programming while fostering team collaboration for optimal results.

Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options and needs. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction. Proactive and managing my own business that is entrenched in an ROA base that encapsulates both sales and inventory into building a successful and profitable business.

Overview

20
20
years of professional experience

Work History

Onsite Account Representative

Fastenal
01.2021 - Current
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Processed client payments and updated accounts.
  • Contacted customers to assess satisfaction and current needs.
  • Kept detailed records of customer interactions for optimal traceability.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Implemented customized account plans to meet individual client needs.
  • Contributed to team objectives in fast-paced environment.
  • Built relationships with customers and community to promote long term business growth.

CNC Machinist/Programmer

Fastenal
02.2012 - 01.2021
  • Properly loaded and unloaded materials in and out of machines.
  • Trained and coached new team members on proper machine set-up procedures.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Maintained tight tolerances with design specifications.
  • Manually set up machinery, lathes, and grinders.
  • Studied changing production and daily work orders to adjust offsets correctly.
  • Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
  • Trained and mentored new and existing machinists on proper machining techniques.
  • Utilized CAD and CAM software to design tool paths, select cutting tools and set machine parameters.

Laborer/Farm Hand

Oak Ridge Farms
05.2008 - 01.2012
  • Farmer laborer tasks such as milking cattle and all the tasks associated with it.
  • Crop farmed as well running multiple pieces of equipment.

Laborer

Timm's Auto
05.2005 - 05.2008
  • Scrapped out vehicles and heavy equipment.
  • Worked in various roles from machine operator to road crew.

Education

No Degree - Sociology/Criminal Justice/

Northwestern College
Orange City, IA
05-2011

No Degree - Sociology

Rochester Community And Technical College
Rochester, MN
05-2009

Skills

  • Contract negotiation and closing tactics
  • Sales proficiency
  • Department collaboration
  • Customer relationship management
  • Sales proposal creation
  • Account management
  • Customer engagement
  • Project management
  • Operations Management

Accomplishments

  • Implementation of an onsite from start to finish.
  • Grew and expanded onsite rapidly within first year.
  • Implementation of 6s programs through customer site as well as internal site.
  • Train and developed countless employees that have gone on to advanced rolls in the company.
  • Always bringing cost savings solutions to the customer through a proactive approach both through sales and through experiencing their processes.

Timeline

Onsite Account Representative

Fastenal
01.2021 - Current

CNC Machinist/Programmer

Fastenal
02.2012 - 01.2021

Laborer/Farm Hand

Oak Ridge Farms
05.2008 - 01.2012

Laborer

Timm's Auto
05.2005 - 05.2008

No Degree - Sociology/Criminal Justice/

Northwestern College

No Degree - Sociology

Rochester Community And Technical College
Ethan Hackbarth