Erasmusline Sandy
Moorhead
Summary
Dynamic and detail-oriented healthcare professional with extensive experience in patient care and customer service, seeking to leverage expertise as a Tricare Support Consultant. Proven ability to navigate complex healthcare systems and provide exceptional support to military families. Strong organizational skills and proficiency in record management, coupled with a solid understanding of healthcare production processes. Adept at addressing inquiries, resolving issues, and coordinating with healthcare providers to ensure seamless access to services. Committed to delivering high-quality support and enhancing the healthcare experience for all clients.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fraud Specialist
U.S. Bank
01.2024 - Current
- Process and verify customer transactions, ensuring confidentiality and accuracy.
- Deliver exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintain detailed records using the bank's CRM system and investigate discrepancies to detect potential fraud.
- Developed comprehensive reports and dashboards to track fraud trends, improving response efficiency by 20%.
Labeler Operator
Pactiv Evergreen
08.2022 - 01.2023
- Set up production machines and maintained quality control throughout the labeling process.
- Communicated production issues effectively with supervisors, ensuring adherence to safety regulations.
Certified Nursing Assistant (CNA)
DTN Staffing
10.2021 - 01.2022
- Monitored vital signs and assisted patients with daily care tasks, ensuring comfort and support.
- Collaborated with nursing staff to provide high-quality patient care in a timely manner.
CNA
Lilac Home
10.2019 - 01.2021
- Performed basic care tasks, including grooming and assisting with medical procedures.
- Provided companionship and emotional support to over 10 residents daily.
CNA
Eventide Senior Living Community
02.2017 - 10.2019
- Delivered compassionate care, assisting patients with daily activities and personal hygiene for a caseload of 15+ patients.
Bag Runner
Omni-serv
04.2014 - 01.2016
- Ensured timely handling of baggage and compliance with TSA screening procedures.
Home Health Aide
United Healthcare Inc
06.2013 - 12.2015
- Supported patients with household tasks and personal care, enhancing their quality of life through individualized attention.
Associate Cashier
Universal Coffee
11.2011 - 10.2014
- Managed cash register operations while ensuring a clean and welcoming environment for customers.
Housekeeping
Whole Life Community Clinic
05.2008 - 11.2009
- Maintained cleanliness in patient areas and managed waste disposal.
Cashier
West Market Inc
01.2006 - 09.2007
- Provided excellent customer service while managing transactions and maintaining store presentation.
Education
Nursing - undefined
NDSCD
Fargo, ND06.2025
Nursing - undefined
Essex County College
Newark, NJ01.2014
HHA License - undefined
Bradford Institute
Elizabeth, NJ01.2013
High School Diploma - undefined
St. Edward Catholic School
01.2008
Skills
- Proficient in Microsoft Office Suite
- Patient care and personal assistance
- Medication administration and vital signs monitoring
- Strong cleaning and organizational skills
- Excellent communication and interpersonal abilities
- Knowledge of healthcare regulations and compliance
Certification
- Certified Nursing Assistant (CNA)
- AED Certification
- BLS and CPR Certification
- Valid Driver's License
Timeline
Fraud Specialist
U.S. Bank
01.2024 - Current
Labeler Operator
Pactiv Evergreen
08.2022 - 01.2023
Certified Nursing Assistant (CNA)
DTN Staffing
10.2021 - 01.2022
CNA
Lilac Home
10.2019 - 01.2021
CNA
Eventide Senior Living Community
02.2017 - 10.2019
Bag Runner
Omni-serv
04.2014 - 01.2016
Home Health Aide
United Healthcare Inc
06.2013 - 12.2015
Associate Cashier
Universal Coffee
11.2011 - 10.2014
Housekeeping
Whole Life Community Clinic
05.2008 - 11.2009
Cashier
West Market Inc
01.2006 - 09.2007
Nursing - undefined
NDSCD
Nursing - undefined
Essex County College
HHA License - undefined
Bradford Institute
High School Diploma - undefined
St. Edward Catholic School
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