Accomplished leader in investment operations, recognized for cultivating strong client relationships and leading cross-functional teams. Expertise in strategic decision-making and investment trading, dedicated to achieving organizational goals and enhancing client retention.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Investment Operations and Services
Northwestern Mutual - Michael M Erpelding
Golden Valley, MN
08.2009 - 05.2026
Led strategic planning initiatives to enhance client engagement and retention.
Enhanced team collaboration through regular communication and goal setting.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Oversaw performance management processes, ensuring alignment with organizational goals.
Directed cross-functional teams to deliver innovative financial solutions for clients.
Communicated regularly with clients to ensure satisfaction and retention.
Managed the trading process for client accounts with regular reviews and holding updates.
Associate Wealth Management Advisor
Northwestern Mutual - Katherine Forrester Wirth and Terry McTigue
Minnetonka, MN
05.2005 - 06.2009
Developed personalized financial plans to align with clients' long-term wealth objectives.
Facilitated portfolio reviews, ensuring alignment with market trends and client goals.
Cultivated strong client relationships through regular communication and tailored advice.
Analyzed investment opportunities, providing strategic recommendations to enhance client portfolios.
Regularly traded client accounts to align with their goals and needs.
Investment Banker
US Bank
Minnetonka, MN
08.2004 - 02.2005
Developed strategic investment recommendations based on market analysis and client objectives.
Managed client relationships, ensuring alignment with financial goals and investment strategies.
Conducted due diligence on potential investment opportunities, assessing risk and return profiles.
Assisted clients with checking needs and annuity sales.
Education
Bachelor of Science - Computer Information Systems Management
Colorado Christian University
Colorado Springs
12-2002
Skills
Relationship building
Strategic planning
Verbal and written communication
Decision-making
Investment trading
Computer proficiency
Certification
CFP - Certified Financial Planner
Series 7 license
Series 66 license
Timeline
Director of Investment Operations and Services
Northwestern Mutual - Michael M Erpelding
08.2009 - 05.2026
Associate Wealth Management Advisor
Northwestern Mutual - Katherine Forrester Wirth and Terry McTigue
05.2005 - 06.2009
Investment Banker
US Bank
08.2004 - 02.2005
Bachelor of Science - Computer Information Systems Management
Director, Technical Services and Computer Operations at Hanover Direct, Inc.Director, Technical Services and Computer Operations at Hanover Direct, Inc.
Director of Site Operations and Team Services at PACE At Hudson Headwaters, Inc.Director of Site Operations and Team Services at PACE At Hudson Headwaters, Inc.