Eric Studer
Farmington
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Emergency Department Unit Support Coordinator
Regions Hospital
07.2022 - Current
- Coordinated support activities to ensure team efficiency and client satisfaction.
- Improved client relations by effectively managing support coordination tasks.
- Facilitated communication between departments for seamless operations.
- Enhanced service delivery with comprehensive scheduling and planning.
- Improved workflow by implementing strategic planning initiatives.
- Enhanced team productivity, coordinating training and development sessions.
- Developed support strategies for effective client engagement.
- Organized support teams to address client needs promptly.
- Managed client inquiries to maintain high levels of satisfaction.
Loan Documentation Processor
Wells Fargo Home Morgage
02.2019 - 07.2022
- Processed documentation to ensure accuracy and compliance with organizational standards.
- Improved efficiency by organizing and reviewing large volumes of documentation swiftly.
- Maintained accurate records for seamless retrieval and workflow management.
- Enhanced data integrity by identifying and correcting inconsistencies in submitted documents.
- Prepared reports to support operational decision-making and compliance.
- Verified documentation for completeness and adherence to regulatory guidelines.
- Streamlined workflows by implementing organizational systems for document management.
- Contributed to team efficiency with effective communication regarding document processing updates.
- Supported operational goals by maintaining detailed and accurate document logs.
- Improved processing speed by adopting best practices for file handling and data entry.
Member Service Representative
YMCA
11.2015 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
Regional Wellness Director
Presbyterian Homes
03.2014 - 02.2019
- Enhanced overall program effectiveness by implementing comprehensive wellness strategies.
- Coordinated wellness initiatives for fostering employee engagement and participation.
- Improved employee health outcomes with targeted wellness campaigns.
- Developed wellness programs to promote healthier lifestyle choices.
Education
MBA -
University of Northwestern
St Paul, MN12-2018
Bachelor of Science - Kinesiology
Bethel University
St Paul, MN05-2013
Skills
- Project management
- Client communication
- Resource coordination
- Task prioritization
Timeline
Emergency Department Unit Support Coordinator
Regions Hospital
07.2022 - Current
Loan Documentation Processor
Wells Fargo Home Morgage
02.2019 - 07.2022
Member Service Representative
YMCA
11.2015 - 03.2020
Regional Wellness Director
Presbyterian Homes
03.2014 - 02.2019
MBA -
University of Northwestern
Bachelor of Science - Kinesiology
Bethel University
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