Summary
Overview
Work History
Education
Skills
Timeline
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Eric Thomas

Bertha

Summary

Adapted swiftly to new technologies at Arvig, enhancing customer satisfaction through exceptional service and problem-solving. Demonstrated expertise in network troubleshooting and equipment installation, achieving rapid response times and minimizing downtime. Reliable and detail-oriented, consistently improved processes and exceeded expectations, showcasing strong customer service and technical skills.

Overview

29
29
years of professional experience

Work History

Combination Technician

Arvig
12.2022 - Current
  • Adapted quickly to new tools and technology used in combination operations.
  • Provided exceptional customer support through clear communication and diligent problem-solving efforts throughout each service call or task performed.
  • Demonstrated strong troubleshooting skills in resolving network connectivity issues and phone troubles.
  • Enhanced customer satisfaction by providing timely resolutions to technical issues.
  • Achieved quick response times to service calls, minimizing customer inconvenience due to technical issues.
  • Increased efficiency by thoroughly diagnosing and repairing telecommunications equipment.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Responded to service requests during and after business hours.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Supervisor

Pro-Maintenance Service
09.1996 - 05.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Trained new staff on proper cleaning techniques and equipment usage.
  • Coordinated inventory management for cleaning supplies, reducing waste and costs.
  • Resolved customer complaints related to cleanliness, enhancing client satisfaction rates.
  • Ensured consistent high-quality service by conducting regular inspections of completed work areas.
  • Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
  • Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.

Satellite Installation Technician

Midwest Communications
12.2003 - 10.2022
  • Installed satellite equipment for residential and commercial clients, ensuring optimal signal quality.
  • Conducted routine maintenance and troubleshooting on satellite systems to enhance performance reliability.
  • Collaborated with team members to streamline installation processes, reducing project completion time.
  • Educated customers on system features and proper usage to improve user satisfaction and engagement.
  • Assisted in training new technicians by providing hands-on guidance and sharing best practices.
  • Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
  • Maintained optimal signal strength for customers with precise dish alignment and positioning.
  • Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
  • Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
  • Improved customer satisfaction by providing efficient and accurate satellite installation services.
  • Reduced service call-backs through meticulous installation procedures and attention to detail.

Education

High School Diploma -

Parkers Prairie High School
Parkers Prairie, MN

Skills

  • Customer service
  • Problem-solving
  • Attention to detail
  • Reliability
  • Troubleshooting skills
  • Network troubleshooting
  • Safety awareness
  • Installing equipment
  • Data cabling installation
  • Wire splicing
  • Router installation
  • Problem diagnosis
  • Continuous improvement

Timeline

Combination Technician

Arvig
12.2022 - Current

Satellite Installation Technician

Midwest Communications
12.2003 - 10.2022

Supervisor

Pro-Maintenance Service
09.1996 - 05.2025

High School Diploma -

Parkers Prairie High School

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