Erica Bejvan
Minneapolis
Summary
Dynamic Systems Coordinator known for an aptitude and willingness to learn anything. Adept at enhancing operational efficiency and fostering collaboration across teams. Excelling in project coordination and strategic planning. Recognized for problem-solving skills and effective communication, driving impactful system implementations and user training initiatives that elevate organizational performance.
Overview
8
8
years of professional experience
Work History
Systems Coordinator
Thrive
Bozeman
08.2024 - Current
- Coordinated system implementations for enhanced operational efficiency across departments.
- Assisted in troubleshooting technical issues to minimize disruptions in operations.
- Streamlined communication between teams to improve project collaboration and workflow.
- Assisted in developing new processes and procedures related to systems management.
- Monitored and maintained system performance, including troubleshooting hardware and software issues.
- Created user accounts and assigned access privileges based on individual roles within the organization.
- Provided end-user training on how to use various systems in the network environment.
- Investigated problems reported by users, identified root causes, and implemented solutions.
- Cataloged and logged donations for streamlined tracking and tax documentation.
- Created reports to showcase fundraising advancements and emphasize community impact,
- Established and maintained fundraising microsites and event registrations.
- Contributed to Development, Marketing, and Operations teams in meeting objectives.
Senior Administrative Assistant
JPMorgan Chase
Minneapolis
12.2021 - 04.2024
- Supported the largest collection of existing and new build Network Expansion branches with staffing by creating requisitions and acting as a liaison between recruiters and branch leadership.
- Provided organizational structure by utilizing advanced planning to complete time-sensitive objectives.
- Maximized efficiency of leadership teams in multiple markets.
- Prioritized tasks and meets deadlines.
- Anticipated the needs of leadership and team members to create a high quality client and employee experience.
- Communicated clearly and respectfully with multiple lines of business through interpersonal, verbal, and written methods.
- Represented the firm at networking & community events.
- Fostered a positive team culture rooted in empathy and dependability.
Lead Associate Operations/MOD
JPMorgan Chase
Minneapolis
01.2020 - 12.2021
- Relied on as a Controls resource for the branch and market as a whole.
- Added value by training employees for new build branches and establishing structure for my branch team.
- Ensured compliance with all federal and company regulations in the retail branch setting.
- Exemplified high standards for customer service in every client interaction by demonstrating receptivity & empathy.
- Acted as a positive representative of the firm to de-escalate client situations and generate solutions.
- Maintained branch cash inventory and supplies.
- Supported Market Expansion branches in Minnesota as a Controls and Training resource.
- Fulfilled tasks to maintain security and safety compliance.
Associate Banker
JPMorgan Chase
Minneapolis
05.2019 - 01.2020
- Engaged in client interactions with both account activation and transactions.
- Played an integral role in new teller training.
- Built an excellent customer impression of the firm as the first branch in the state of Minnesota.
- Established lasting client relationships by providing consistent, exceptional customer service.
- Opened accounts and performed account maintenance while adhering to federal and company regulations.
Bank Teller
JPMorgan Chase
Appleton
06.2018 - 01.2019
- Warmly welcomed clients, transacted on accounts, and provided convenient solutions for their everyday banking needs.
- Instilled core values into daily client interactions with individuals, local businesses, and the surrounding community.
- Strictly adhered to bank protocol and agreements including dual-control functions.
- Efficiently performed transactions in accordance with current regulations and confidentiality procedures.
Education
Bachelor of Science - Biology, Spanish
University of Wisconsin
Eau ClaireSkills
- Problem-solving aptitude
- Effective communication
- Versatility
- Organizational management
- Writing and editing
- Ethics and accountability
- Emotional intelligence
- Attention to detail
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Drive, Gmail)
- Salesforce administration, Formstack, OneCause, Zapier, GiveButter, and Stripe
Accomplishments
National Achiever Branch Award 2020, JPMorgan Chase
Affiliations
Acrylic Painting - Abstract & Portraits
References
References available upon request.
Languages
Spanish
Professional
Timeline
Systems Coordinator
Thrive
08.2024 - Current
Senior Administrative Assistant
JPMorgan Chase
12.2021 - 04.2024
Lead Associate Operations/MOD
JPMorgan Chase
01.2020 - 12.2021
Associate Banker
JPMorgan Chase
05.2019 - 01.2020
Bank Teller
JPMorgan Chase
06.2018 - 01.2019
Bachelor of Science - Biology, Spanish
University of Wisconsin