Erica Bliss
Isanti,MN
Summary
Dynamic County Veteran Service Officer with a proven track record in client advocacy and community outreach in Kanabec County MN. Skilled in grant writing and effective communication, I excelled in enhancing client retention and fostering relationships, while successfully coordinating resources and programs that significantly improved service delivery outcomes.
Overview
22
22
years of professional experience
Work History
County Veteran Service Officer
Kanabec County MN
09.2017 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
- Coordinated with local government and service agencies to provide resources to clients.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Collaborated with various stakeholders to promote education of veteran's benefits
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Manage in-person appointments, veteran walk-ins, 8-20 phone calls daily along with dozens of emails from other service providers, veterans, other county departments.
Jail Sergeant/Dispatcher/Administrative Coordinator
Kanabec County Sheriff's Office
10.2003 - 09.2017
- Facilitated rehabilitation programs for inmates to aid in their successful reintegration into society upon release from custody.
- Improved staff communication through daily shift briefings and updates on inmate behavior and facility needs.
- Implemented mental health support programs for inmates, resulting in reduced incidents of self-harm or violence within the facility.
- Trained new officers in jail operations, safety protocols, and crisis management techniques to improve overall team performance.
- Developed emergency response plans to address potential crises within the jail facility, ensuring staff preparedness for critical situations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Skills
- Community outreach
- Client needs assessments
- Grant writing
- Client advocacy
- Research in preparation of claims
- Problem-solving/ Collaboration with social service providers
- Active listening
- Behavioral intervention
- Veteran Benefits eligibility requirements
- Client assistance referrals
- Effective communication
- Verbal and written communication
Accreditation: VA Office of General Counsel
I am accredited with the MNDVA, American Legion, DAV, VFW and NACVSO.
Timeline
County Veteran Service Officer
Kanabec County MN
09.2017 - Current
Jail Sergeant/Dispatcher/Administrative Coordinator
Kanabec County Sheriff's Office
10.2003 - 09.2017
Similar Profiles
Kyle WindKyle Wind
Correctional Officer/Police Communications Dispatcher at Clearwater County MnCorrectional Officer/Police Communications Dispatcher at Clearwater County Mn
Angela MurphyAngela Murphy
License Bureau Deputy Registrar at Faribault County-Blue Earth, MNLicense Bureau Deputy Registrar at Faribault County-Blue Earth, MN
Libby VossLibby Voss
Court Operations Associate at State of Minnesota, MN Judicial Branch – Isanti CountyCourt Operations Associate at State of Minnesota, MN Judicial Branch – Isanti County
Lucas SpencerLucas Spencer
Carpenter at Sherman BuildingsCarpenter at Sherman Buildings
Amanda JamesAmanda James
Registered Nurse at AccentCare HospiceRegistered Nurse at AccentCare Hospice