Erica Hendricks-Metcalf
Saint Paul
Summary
Experienced hotel receptionist with over 5 years of experience providing excellent customer service and managing front desk operations. Proven track record of providing outstanding customer service, and ensuring a pleasant and efficient check-in and check-out process. Highly organized and efficient, with excellent communication and problem-solving skills. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
2009
2009
years of post-secondary education
Work History
Groundskeeper
Choice Managment
Twin cities
01.2023 - Current
- Maintained landscaping by mowing, trimming, and edging grass around facilities.
- Cleared debris and litter from walkways, parking lots, and outdoor areas.
- Operated lawn care equipment including mowers, trimmers, and blowers safely.
- Conducted daily litter removal across grounds to maintain a clean environment.
- Enforced grounds policies and regulations, ensuring a safe environment for visitors.
Hotel Manager
Highway Motel
Saint Paul , Mn
10.2019 - 12.2022
- Coordinated housekeeping schedules to maintain high cleanliness standards.
- Resolved guest complaints promptly to enhance customer satisfaction.
- Assigned duties and monitored performance of all employees in the hotel.
- Oversaw reservations received from direct calls and provided room availability information.
- Assisted guests at check-in, providing information on various services within hotel.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Front Desk Receptionist
Palace inn
Inver Grove Heights, Mn
03.2016 - 10.2019
- Greeted guests warmly upon arrival and ensured smooth check-in processes.
- Managed phone calls, responding promptly to inquiries and directing calls appropriately.
- Coordinated room reservations using hotel management software effectively and efficiently.
- Handled guest complaints with professionalism, ensuring timely resolution of issues.
- Maintained cleanliness and organization of the front desk area for a welcoming environment.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Tracked office supplies inventory levels, placed orders for replenishment as needed
Education
St. Francis High School
Saint Francis, MnSkills
- Guest services
- Conflict resolution
- Attention to detail
- Time management
- Microsoft office
- Patience and tolerance
- Problem-solving abilities
- Verbal and written communication
- Front desk management
- Multitasking capacity
- Adaptability
- Organizational skills
- Computer literacy
- Interpersonal skills
- Customer satisfaction
Accomplishments
- Employee Recognition Award 2020
- Associate Appreciation Award 2023
Timeline
Groundskeeper
Choice Managment
01.2023 - Current
Hotel Manager
Highway Motel
10.2019 - 12.2022
Front Desk Receptionist
Palace inn
03.2016 - 10.2019
St. Francis High School
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