Erica Hendricks-Metcalf
Saint Paul
Summary
Experienced hotel receptionist with over 5 years of experience providing excellent customer service and managing front desk operations. Proven track record of providing outstanding customer service, and ensuring a pleasant and efficient check-in and check-out process. Highly organized and efficient, with excellent communication and problem-solving skills. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
2009
2009
years of post-secondary education
Work History
Groundskeeper
Choice Managment
Twin cities
01.2023 - Current
- Maintained landscaping by mowing, trimming, and edging grass around facilities.
- Cleared debris and litter from walkways, parking lots, and outdoor areas.
- Operated lawn care equipment including mowers, trimmers, and blowers safely.
- Conducted daily litter removal across grounds to maintain a clean environment.
- Enforced grounds policies and regulations, ensuring a safe environment for visitors.
Hotel Manager
Highway Motel
Saint Paul , Mn
10.2019 - 12.2022
- Coordinated housekeeping schedules to maintain high cleanliness standards.
- Resolved guest complaints promptly to enhance customer satisfaction.
- Assigned duties and monitored performance of all employees in the hotel.
- Oversaw reservations received from direct calls and provided room availability information.
- Assisted guests at check-in, providing information on various services within hotel.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Front Desk Receptionist
Palace inn
Inver Grove Heights, Mn
03.2016 - 10.2019
- Greeted guests warmly upon arrival and ensured smooth check-in processes.
- Managed phone calls, responding promptly to inquiries and directing calls appropriately.
- Coordinated room reservations using hotel management software effectively and efficiently.
- Handled guest complaints with professionalism, ensuring timely resolution of issues.
- Maintained cleanliness and organization of the front desk area for a welcoming environment.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Tracked office supplies inventory levels, placed orders for replenishment as needed
Education
St. Francis High School
Saint Francis, MnSkills
- Guest services
- Conflict resolution
- Attention to detail
- Time management
- Microsoft office
- Patience and tolerance
- Problem-solving abilities
- Verbal and written communication
- Front desk management
- Multitasking capacity
- Adaptability
- Organizational skills
- Computer literacy
- Interpersonal skills
- Customer satisfaction
Accomplishments
- Employee Recognition Award 2020
- Associate Appreciation Award 2023
Timeline
Groundskeeper
Choice Managment
01.2023 - Current
Hotel Manager
Highway Motel
10.2019 - 12.2022
Front Desk Receptionist
Palace inn
03.2016 - 10.2019
St. Francis High School
Similar Profiles
SAUD BIN TURKI AL SAUDSAUD BIN TURKI AL SAUD
Sr. Analyst at SABIC,ENTERPRISE RISK MANAGMENT,GLOBAL BUSINESS CONTINUITY MANAGMENTSr. Analyst at SABIC,ENTERPRISE RISK MANAGMENT,GLOBAL BUSINESS CONTINUITY MANAGMENT
Kelly NealKelly Neal
Practice Manager at Choice O&P, a Division of Choice Medical, Inc.Practice Manager at Choice O&P, a Division of Choice Medical, Inc.
Ivy BlueherIvy Blueher
Client Aide at Primary Health Choice, Inc. & A Primary ChoiceClient Aide at Primary Health Choice, Inc. & A Primary Choice
Saige TinsleySaige Tinsley
Restaurant Hostess at Northern Tap HouseRestaurant Hostess at Northern Tap House
BERNARD SSERWANGABERNARD SSERWANGA
PSYCHIATRY ASSOCIATE at M Fairview HealthPSYCHIATRY ASSOCIATE at M Fairview Health