Erica Schweitzer
Rochester
Summary
Skilled Processing Assistant. Strong ability to streamline processes, improve efficiency, and foster professional relationships within teams. Known for demonstrating problem-solving skills and adapting to fast-paced environments. Contributed positively to team productivity by implementing streamlined approaches to workflow management.
Overview
18
18
years of professional experience
Work History
Lab processing assistant
Mayo Clinic
Rochester
03.2015 - Current
- Collaborated with team members to enhance workflow efficiency and accuracy.
- Maintained confidentiality of sensitive information at all times.
- Used multiple different computer programs, including Soft PathDX, Sectra, Vantage, Techyte Fusion, Microsoft Outlook, Microsoft Teams, Printers, and Copy machines.
- Performed reagent changes on automated stainers and performed machine maintenance.
- Troubleshot patient problem cases.
- Trained new hires on multiple benches.
Food Service Cashier
Mayo Clinic
Rochester
02.2008 - 03.2015
- Processed customer transactions accurately and efficiently.
- Ensured cleanliness and organization of cash register area to create a welcoming environment.
- Provided friendly and attentive customer service during peak hours.
- Assisted customers with menu selections and special dietary needs.
- Resolved customer complaints promptly to enhance satisfaction.
- Addressed customer complaints promptly to improve satisfaction and foster loyalty.
- Trained new cashiers on operational procedures and systems.
- Counted cash in registers at beginning and end of each shift to ensure accuracy.
Education
John Marshall High School
Rochester, MNSkills
- Laboratory safety
- Equipment maintenance
- Workflow optimization
- Reporting and documentation
- Employee training
- Problem resolution
- Team collaboration
Timeline
Lab processing assistant
Mayo Clinic
03.2015 - Current
Food Service Cashier
Mayo Clinic
02.2008 - 03.2015
John Marshall High School