Erick Sollano
Saint Paul
Summary
Results-driven Operations Manager with expertise in team leadership, customer service, and process optimization. Proven track record of enhancing operational efficiency and employee engagement.
Dynamic professional with extensive experience in operations management and staff training. Skilled in conflict resolution and decision-making, consistently achieving higher customer satisfaction and employee retention through effective mentorship and process improvement.
Detail-oriented Operations Manager known for elevating customer experiences and streamlining workflows. Proven ability to implement training programs that drive service excellence and operational efficiency.
Overview
7
7
years of professional experience
Work History
Operations Manager
Chick-fil-A
Woodbury, MN
10.2025 - 05.2026
- Oversaw daily operations to ensure efficient restaurant performance and customer satisfaction.
- Implemented staff training programs to enhance service quality and operational efficiency.
- Managed inventory levels, reducing waste through effective ordering and stock rotation procedures.
- Developed scheduling systems that optimized labor costs while meeting peak service demands.
- Analyzed operational processes to identify areas for improvement and streamline workflows.
- Mentored team members on best practices in customer service and operational excellence.
- Coordinated with suppliers to maintain quality ingredients and manage delivery schedules effectively.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Crew Member/Trainer
Rasing Canes
Saint Paul, MN
03.2024 - 04.2025
- Trained new crew members on operational procedures and company policies.
- Ensured compliance with safety standards during food preparation and service.
- Facilitated team meetings to discuss performance goals and foster collaboration.
- Mentored staff in customer service techniques to enhance guest experiences.
- Implemented training programs that improved employee onboarding efficiency.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Back of House Team Lead
Chick-fil-A
Roseville, MN
10.2019 - 06.2023
- Oversaw daily operations, ensuring exceptional customer service and adherence to quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements to enhance workflow efficiency and reduce wait times.
- Coordinated inventory management, ensuring availability of supplies for peak business hours.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
GED -
USA Hello
08-2026
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- FLUENT IN Spanish
- Conflict resolution
- Customer focus
- Attention to detail
- Cash handling
- Cash management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Chick-fil-A
10.2025 - 05.2026
Crew Member/Trainer
Rasing Canes
03.2024 - 04.2025
Back of House Team Lead
Chick-fil-A
10.2019 - 06.2023
GED -
USA Hello