Ericka Balken
Moorhead
Summary
Experienced with overseeing patient access operations to ensure seamless and efficient processes. Utilizes strong leadership abilities to guide teams in delivering top-tier patient service. Track record of implementing effective workflow solutions and maintaining high levels of patient satisfaction.
Overview
18
18
years of professional experience
Work History
Patient Access Supervisor
Sanford Health
04.2023 - Current
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Foster a positive work environment and providing ongoing support for professional development opportunities.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Managed day-to-day operations of the seven departments, ensuring all tasks were completed accurately and in a timely manner.
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
Patient Access Representative
Sanford Health
08.2015 - 04.2023
- Verify demographics and insurance information to register patients in computer system.
- Document and manage patient information using Epic.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Utilize customer service skills and detailed system knowledge to support hospital and clinic operations.
- Check daily doctor schedules and verified insurance.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Schedule patient appointment and procedures with Epic.
- Schedule and confirm patient appointments with patients and healthcare professionals.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Optometrist Assistant
Essentia Health
01.2007 - 08.2015
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Performed clerical duties, including pasting refractor receipts, entering data into spreadsheets and alphabetizing folders and invoices.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
- Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Communicated with patients by phone and via written correspondence.
- Improved patient care and daily task efficiency resulting in smoother operations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Completed clinical documentation in accordance with agency guidelines.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Assisted with technical treatments and entered information within patient records and charts.
- Prepared patients for examinations, taking vital signs and updating medical histories.
Education
Bachelor of Science - Microbiology
North Dakota State University
Fargo, ND05.1997
Skills
- Patient interviewing skills
- Reliable and trustworthy
- Systematic problem-solving
- Effective team leadership
- Service-oriented communication
- Excellent verbal and written communication
- Relationship building
- Conflict resolution
- Teamwork and collaboration
- Adaptability and flexibility
Accomplishments
Endocrinology Team Member of the Year 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Access Supervisor
Sanford Health
04.2023 - Current
Patient Access Representative
Sanford Health
08.2015 - 04.2023
Optometrist Assistant
Essentia Health
01.2007 - 08.2015
Bachelor of Science - Microbiology
North Dakota State University
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