Ericka Hodge
Hallock
Summary
Dynamic professional with extensive experience at Kittson Healthcare, excelling in patient care and emergency response. Proven ability in effective communication and meticulous record keeping, enhancing patient outcomes and operational efficiency. Skilled in material handling and equipment operation, consistently delivering results under pressure while fostering a collaborative work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Laborer
Mikes Parcel
11.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Emergency Medical Technician
Kittson Healthcare
02.2017 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Lifeguard
City of Hallock
06.2013 - 08.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Deputy Clerk
City of Hallock
06.2024 - 09.2024
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
- Maintained filing system and organized customer documents for easy retrieval of information.
Dispatcher/Jailer
Kittson County Sheriff’s Office
06.2017 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Sales Associate
Dollar General
03.2017 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Certified Nursing Assistant
Kittson Healthcare
07.2015 - 03.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science in Liberal Arts
Dakota College At Bottineau
Bottineau, NDHigh School Diploma -
Kittson County Central
Hallock, MN05.2013
Skills
- Material handling
- Equipment operation
- Site maintenance
- Quality control
- Customer service
- Time management
- Effective communication
- Record keeping
- Attention to detail
Certification
I have my EMT license and also my CPR certification!
Timeline
Laborer
Mikes Parcel
11.2024 - Current
Deputy Clerk
City of Hallock
06.2024 - 09.2024
Dispatcher/Jailer
Kittson County Sheriff’s Office
06.2017 - 06.2024
Sales Associate
Dollar General
03.2017 - 06.2017
Emergency Medical Technician
Kittson Healthcare
02.2017 - Current
Certified Nursing Assistant
Kittson Healthcare
07.2015 - 03.2017
Lifeguard
City of Hallock
06.2013 - 08.2014
Associate of Science in Liberal Arts
Dakota College At Bottineau
High School Diploma -
Kittson County Central
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