Erik Mayer
Minnetonka
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Host and Food Runner
Old Log Theater
10.2022 - 02.2024
- Relayed orders and special requests to the kitchen, monitoring finished dishes for accuracy
- Provided exceptional customer service in a fast-paced dining environment, ensuring a positive guest experience.
- Relayed orders to the kitchen, delivered food and beverages promptly, and handled special requests with accuracy and professionalism.
- Assisted servers with beverage refills and table settings during busy periods
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Cashier and Online Order Fulfillment
Lunds and Byerly's Grocery Store
01.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Fulfilled well organized online orders, provided substitutes when necessary
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier/Customer Service
McDonald's
01.2020 - 07.2021
- Accepted payments from customers, and made change as necessary
- Requested, recorded, and recited customer orders
- Cleaned and organized eating, service, and kitchen areas
- Effectively communicated with customers regarding orders, comments, and complaints
Education
Bachelor of Science - Marketing
Iowa State University
Ames, IA05-2028
High School Diploma -
Minnetonka Senior High School
Minnetonka, Minnesota06-2024
Skills
- Customer service
- Foreign language skills
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Guest relations
Languages
English
Spanish
Timeline
Host and Food Runner
Old Log Theater
10.2022 - 02.2024
Cashier and Online Order Fulfillment
Lunds and Byerly's Grocery Store
01.2022 - 10.2022
Cashier/Customer Service
McDonald's
01.2020 - 07.2021
Bachelor of Science - Marketing
Iowa State University
High School Diploma -
Minnetonka Senior High School
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