Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Websites
Timeline
Generic

Erika Wilson

Saint Louis Park

Summary

Dynamic sales leader with a proven track record at Phigenics, LLC, excelling in client retention strategies and team leadership. Expert in sales forecasting and CRM management, I drive revenue growth through strategic planning and effective communication, fostering strong relationships that enhance client satisfaction and loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr. Director of Sales Operations

Phigenics, LLC
Saint Louis Park
07.2018 - Current
  • Developed strategic account management plans to ensure retention and expansion of clients.
  • Standardized delivery of services and solutions.
  • Developed key performance indicators to measure account management effectiveness.
  • Provided the team with regular training opportunities to enhance skills and sharpen the saw.
  • Maintained up-to-date knowledge of industry trends, technologies, best practices and competitive landscape.
  • Provided guidance and support to Account Managers on complex client issues or disputes.
  • Coached Account Managers bespoke to their style, to build their skill set for the role.

Technical Sales Representative

EMCO Chemical Distributors
Pleasant Prairie
06.2017 - 07.2018
  • Responsible for managing a large number of chemical purchasing accounts.
  • Gained a full understanding of all product lines and communicated the application to clients as needed.
  • Excellent follow up, problem solving and communication skills were essential to success in this role

Hospital Laboratory Technician in Microbiology

Wisconsin Diagnostic Laboratories
Milwaukee
03.2015 - 05.2017
  • Conducted laboratory tests following established protocols and safety procedures.
  • Operated and maintained laboratory equipment to ensure optimal performance.
  • Prepared samples for analysis by accurately measuring and mixing compounds.
  • Documented test results in compliance with quality control standards.
  • Assisted in maintaining inventory of laboratory supplies and reagents.

Education

Bachelor of Science - Biomolecular Engineering

Milwaukee School of Engineering
Milwaukee, WI
05-2017

Skills

  • Sales forecasting
  • CRM management
  • Client retention strategies
  • Team leadership
  • Effective communication
  • Problem solving
  • Training development
  • Time management
  • Pipeline management
  • Territory management
  • Revenue growth
  • Sales leadership
  • Strategic planning
  • Pricing strategy
  • Contract negotiation
  • Rapport and relationship building
  • Business development and planning

Accomplishments

  • Regional Manager of the Year - 2022
  • Market leadership Award - 2021
  • 3x Author in the Healthcare Facilities Magazine - 2022 & 2023 & 2024
  • https://www.hfmmagazine.com/authors/1517-erika-wilson

Certification

  • Certificate in Sustainable Water Management Programs

Websites

Timeline

Sr. Director of Sales Operations

Phigenics, LLC
07.2018 - Current

Technical Sales Representative

EMCO Chemical Distributors
06.2017 - 07.2018

Hospital Laboratory Technician in Microbiology

Wisconsin Diagnostic Laboratories
03.2015 - 05.2017

Bachelor of Science - Biomolecular Engineering

Milwaukee School of Engineering

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Erika Wilson