Erin Buhr
Litchfield
Summary
Dedicated and highly experienced customer service professional with over 10 years of experience in call centers, collections, and client support. Skilled in managing customer inquiries, resolving issues efficiently, and maintaining strong client relationships. Known for professionalism, attention to detail, and effective communication. Seeking a role where I can continue to support customers and drive satisfaction through quality service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Representative
Media USA
05.2025 - 10.2025
- Managing active advertising account for renewals.
- Reaching out to prospective businesses for new advertising accounts.
- Managing daily spreadsheets.
- Filing paperwork for goals.
- Responding to email inquiries.
Customer Service / Appointment Setter
SafeBasements
07.2024 - 05.2025
- Respond to inbound and affiliate leads to schedule service appointments.
- Manage daily appointment calendar and follow-up communications.
- Maintain spreadsheets and warranty information for paid accounts.
Customer Service Representative
Graco Inc.
06.2022 - 05.2024
- Assist customers with orders, shipment tracking, and freight issues.
- Provide pricing and availability information and resolve order discrepancies.
- Collaborate with technical and traffic teams to ensure timely resolutions.
Debt Collector
Biorn Corporation
08.2017 - 06.2022
- Managed outbound/inbound collection calls and payment arrangements.
- Communicated with clients to resolve disputes and update account records.
- Maintained compliance with company and legal standards.
Call Center Representative
The Call Center
09.2015 - 08.2018
- Supported credit union customers with account and payment inquiries.
- Updated records and coordinated communications between clients and institutions.
- Maintained accuracy in data tracking and documentation.
Account Agent
Northland Group
09.2014 - 07.2015
- Managed outbound/inbound collection calls and payment arrangements.
- Communicated with clients to resolve disputes and update account records.
- Maintained compliance with company and legal standards.
Education
High School Diploma - General Studies
Howard Lake High School
Howard Lake, MNSkills
- Customer Support & Call Handling (Inbound/Outbound)
- Account Management & Billing Inquiries
- CRM Systems (Salesforce, Microsoft Office, Outlook)
- Data Entry & Documentation
- Conflict Resolution & Objection Handling
- Time Management & Team Collaboration
- Order Tracking & Returns Processing
- Technical Support Communication
Certification
Valid Driver’s License
Section name
Additional Roles: Production Worker (Graco, 2014), Debt Collector (Pinnacle Financial Group, 2011–2013), Billing Representative (ProSource Billing, 2011), Production Worker (Bernatello’s Pizza, 2010–2011), Sandwich Artist (Subway, 2007–2010)
Timeline
Account Representative
Media USA
05.2025 - 10.2025
Customer Service / Appointment Setter
SafeBasements
07.2024 - 05.2025
Customer Service Representative
Graco Inc.
06.2022 - 05.2024
Debt Collector
Biorn Corporation
08.2017 - 06.2022
Call Center Representative
The Call Center
09.2015 - 08.2018
Account Agent
Northland Group
09.2014 - 07.2015
High School Diploma - General Studies
Howard Lake High School