Erin Dahl
Albert Lea
Summary
Proven Cosmetologist and Salon Manager with a track record of enhancing client satisfaction and retention. Skilled in active listening and professional ethics, adept at fostering positive client relationships and managing efficient operations. Successfully recruited and maintained a skilled team, significantly increasing repeat business through exceptional service and strategic loyalty programs. Results-focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
15
15
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
10.2024 - Current
- Greeted guests entering and exiting facility.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Completed cashier and point of sale operations.
- Answered phones and assisted callers with inquiries.
Cosmetologist
Self Employed Services
05.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Answered phone calls and emails to schedule client appointments.
Cosmetologist
Carol and Co
05.2015 - 05.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Hair Salon Manager
Great Clips
05.2010 - 05.2015
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Developed loyalty programs that encouraged repeat business from satisfied clients.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Fostered a positive working environment, resulting in high employee retention rates.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and set shift schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Scheduled employees to maintain adequate coverage during business hours.
Education
Cosmetologist -
Riverland Community College
Austin, MN06.2007
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Professionalism and Ethics
Timeline
Desk Operations Specialist
Mayo Clinic
10.2024 - Current
Cosmetologist
Self Employed Services
05.2020 - Current
Cosmetologist
Carol and Co
05.2015 - 05.2020
Hair Salon Manager
Great Clips
05.2010 - 05.2015
Cosmetologist -
Riverland Community College
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