Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Erin Fitzpatrick

Hastings

Summary

Dynamic District Sales Manager with a proven track record at Hoya Vision Care, excelling in sales strategy and market analysis. Expert in customer relationship management and team leadership, driving significant market share growth. Adept at utilizing CRM software to enhance performance and achieve sales quotas while fostering a high-performing team culture.

Overview

18
18
years of professional experience
1
1
Certification

Work History

District Sales Manager

Hoya Vision Care
Minneapolis
07.2022 - Current
  • Cultivate relationships with key accounts to facilitate repeat business opportunities.
  • Develop strategies that increased market share and profitability within district.
  • Hire and motivate high-performing sales team to achieve targets.
  • Monitor competitor activities to adjust strategies for maintaining competitive advantage.
  • Analyzed market trends to identify new opportunities for growth and expansion.
  • Utilized CRM systems for tracking sales performance and optimizing customer interactions.
  • Set clear objectives, guiding team members in developing plans to meet quotas.
  • Provided training, coaching, and mentoring to sales representatives for optimal performance.

Pharmacy Service Representative

DaVita Rx
Minneapolis
04.2007 - 03.2025
  • Maintained accurate patient records using electronic health systems.
  • Collaborated with team members to streamline pharmacy operations and workflows.
  • Addressed customer concerns promptly to enhance service quality.
  • Complied with safety and regulatory standards in pharmacy practices.
  • Researched drug information by consulting references such as the Physicians' Desk Reference and other sources.
  • Compiled data on pharmacy operations and created regular reports for management analysis.
  • Collaborated with other members of the health care team concerning patient care plans.
  • Maintained patient profiles, including demographics, insurance coverage, and medication history.
  • Ensured compliance with HIPAA regulations pertaining to patient privacy rights.

Territory Sales Manager

Hoya Vision Care
Minneapolis
11.2017 - 07.2022
  • Secured $2M Key Account through customer-centered negotiations.
  • Developed sales strategies to boost market presence and brand recognition.
  • Fostered relationships with eye care professionals to drive product adoption.
  • Analyzed market trends to identify new opportunities for growth.
  • Conducted staff training on product features, enhancing service quality.
  • Coordinated trade shows, effectively showcasing Hoya Vision Care solutions.
  • Delivered exceptional customer service, addressing inquiries to ensure satisfaction.

Contact Support Manager

Great Lakes Higher Education Corporation & Affiliates
Eagan
04.2017 - 11.2017
  • Managed customer support operations for educational loan services.
  • Coordinated communication between departments to enhance service delivery.
  • Maintained detailed documentation of support processes and procedures.
  • Handled escalated calls from customers requiring additional assistance or specialized knowledge.
  • Provided ongoing training to maintain productivity and effectiveness of staff.
  • Monitored staff interactions with customers to provide real-time coaching.
  • Ensured compliance with applicable laws and regulations regarding customer service practices.
  • Fostered positive and inclusive team culture for support staff.

Regional Account Manager

DaVita Rx
Minneapolis
03.2010 - 11.2016
  • Delivered product training and support for clients using DaVita Rx services.
  • Analyzed client needs to recommend appropriate pharmaceutical solutions.
  • Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact.
  • Cultivated strategic client relationships to support business goals, growth strategies and profit drivers.
  • Negotiated pricing agreements with clients based on their needs and budget constraints.
  • Resolved customer complaints regarding product quality, delivery timelines, or service issues.
  • Coordinated successful account management efforts with front-line team members.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.

Education

Some College (No Degree) - Financial And Business Management

Minnesota School of Business
Minneapolis, MN

Some College (No Degree) - Minnesota Health And Life License

Dearborn Financial Institute
Minneapolis, MN

Some College (No Degree) - Business Health Management

Central New Mexico Community College
Albuquerque, NM

Skills

  • Sales strategy and market analysis
  • Customer relationship management
  • Team leadership and coaching
  • Performance tracking and sales training
  • CRM software proficiency
  • Multitasking skills
  • Sales quota achievement
  • Regulatory compliance expertise
  • Effective communication

Accomplishments

  • Exceeded sales goals multiple years in a row
  • Managed a $6M territory as Territory Sales Manager
  • Manage $18M district
  • Territory Sales Manager of the year - 2020/2021
  • Top Producer Awards - 2013/2014/2015
  • Core Value Award Winner - Continuous Improvement (2010)
  • Core Value Award - Integrity (2014)
  • Bud to Boss - April 2011
  • John Hopkins - Carey Business School - Hoya Innovative Leadership Program Certificate
  • John Hopkins - Carey Business School - Strategic Negotiations Certificate

Certification

  • MInnesota Health and Life License

References

References available upon request.

Timeline

District Sales Manager

Hoya Vision Care
07.2022 - Current

Territory Sales Manager

Hoya Vision Care
11.2017 - 07.2022

Contact Support Manager

Great Lakes Higher Education Corporation & Affiliates
04.2017 - 11.2017

Regional Account Manager

DaVita Rx
03.2010 - 11.2016

Pharmacy Service Representative

DaVita Rx
04.2007 - 03.2025

Some College (No Degree) - Financial And Business Management

Minnesota School of Business

Some College (No Degree) - Minnesota Health And Life License

Dearborn Financial Institute

Some College (No Degree) - Business Health Management

Central New Mexico Community College

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