Erin Kampa
Hastings
Summary
Key Manager at Flynn Applebee's with a proven track record in team leadership and problem-solving. Expert in POS operations and fostering customer and employee relationships, I excel in creating a positive work environment and training staff to enhance service quality. Committed to reliability and effective communication, I drive team success and customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Key Manager
Flynn Applebee's
08.2021 - Current
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Developed professional relationships to improve retention of key customers.
- Fostered positive work environment, leading by example and encouraging open communication among team members.
- Trained newly hired servers in upselling techniques.
- Mentored new servers to contribute to store's positive culture.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
Papa Murphy's
2020 - 04.2021
- Maintained clean and organized checkout area.
- Resolved customer complaints effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed.
Education
Associate of Applied Science - Business Management
Dakota County Technical College
Rosemount, MN12-2025
Skills
- POS operations
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Reliability
- Team leadership
- Effective communication
- Relationship building
- Interpersonal skills
- Staff training
Certification
Human Resource Certificate- Dakota County Technical College
Quality Improvement Certificate- Dakota County Technical College
Timeline
Key Manager
Flynn Applebee's
08.2021 - Current
Cashier
Papa Murphy's
2020 - 04.2021
Associate of Applied Science - Business Management
Dakota County Technical College