Summary
Overview
Work History
Education
Skills
Timeline
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Erin Milligan

Customer Service Professional
Minneapolis

Summary

Dedicated Customer Service Professional with knowledge of service delivery and proven multi-tasking abilities. Proficient at adopting technical skills to utilize a variety of platforms. Committed to active listening and providing personalized customer solutions. .

Overview

3
3
years of professional experience
2022
2022
years of post-secondary education

Work History

VIP Operations Specialist

Voltaire
10.2023 - 02.2025
  • Oversaw operations in a 1,000-seat venue, delegating tasks appropriately to ensure a smooth workflow and timely completion of projects.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Resolved customer complaints and escalated phone calls with patience, working to create satisfactory resolutions.
  • Cross-trained to handle multiple responsibilities, such as ticketing, seating, serving, and managing priority lines.

Model Hostess

Area 15
01.2023 - 03.2023
  • Adapted quickly to tasks across seven different venues.
  • Greeted customers warmly upon arrival, and provided a friendly and warm presence throughout Area 15's experiences.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.


Paraprofessional

Detroit Lakes School District
09.2021 - 05.2022
  • Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
  • Preserved the confidentiality of student issues.

Education

High School Diploma -

Detroit Lakes High School
Detroit Lakes, MN
06-2020

Criminal Justice

University of Nevada
Reno, NV
01.2020 - 01.2021

Skills

  • Maintain HIPAA- compliant confidentiality
  • Communicate clearly and effectively with customers
  • Multi-tasking in high volume settings
  • Respond professionally to customer questions as first point of contact
  • Engages customers diplomatically
  • Prioritizes time and resource management
  • Uses technology proficiently to identify and satisfy customer scheduling and appointment needs

Timeline

VIP Operations Specialist

Voltaire
10.2023 - 02.2025

Model Hostess

Area 15
01.2023 - 03.2023

Paraprofessional

Detroit Lakes School District
09.2021 - 05.2022

Criminal Justice

University of Nevada
01.2020 - 01.2021

High School Diploma -

Detroit Lakes High School

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Erin MilliganCustomer Service Professional