ERIN TAMILLO
Minneapolis
Summary
Customer-focused professional with a solid background in service delivery. Enhanced client experiences through effective communication and innovative problem-solving. Expertise in content creation and team collaboration, delivering results while building positive relationships.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Team Member
Caribou Coffee
St Paul
07.2023 - Current
- Assisted customers with product selections and provided exceptional service.
- Collaborated with team members to ensure efficient service during peak hours.
- Trained new staff on beverage preparation and customer service standards.
- Operated point-of-sale systems for accurate order processing and cash handling.
- Fostered collaborative relationships with peers and management to promote a positive work environment.
Freelance Editor
My Own Ghostwriter
10.2024 - Current
- Managed multiple projects, ensuring timely delivery of high-quality editorial work.
- Developed editorial calendars to streamline workflow, prioritizing tasks for timely project completion.
- Collaborated with writers to refine narrative structures and enhance storytelling.
- Provided constructive feedback to authors, facilitating skill development and promoting continuous improvement.
Graduate Teaching Assistant
NDSU Department of English
08.2020 - 05.2023
- Facilitated classroom discussions, fostering student engagement and deepening understanding of course material.
- Evaluated assignments and delivered constructive feedback, promoting student growth and comprehension.
- Collaborated in annual norming workshop to standardize grading criteria across the department.
- Managed administrative tasks, including scheduling office hours and maintaining records.
- Lecture facilitator, College Composition II
Team Member
Caribou Coffee
Fargo
01.2019 - 03.2023
- Collaborated with team members to streamline service during peak hours, improving customer satisfaction.
- Assisted customers with product selections, enhancing overall shopping experience.
- Operated point-of-sale systems for accurate order processing and cash handling.
- Trained new staff on beverage preparation and customer service standards, ensuring consistent quality and service.
- Built and maintained working relationships with peers and upper management.
Press Intern
NDSU Press
08.2021 - 08.2022
- Contributed to editing, design, and printing processes for 2021 Poetry of the Plains and Prairies chapbook, ensuring quality and timely delivery.
- Created content for social media channels such as Facebook, Twitter, Instagram.
- Maintained accurate records of materials and project timelines to ensure efficient project execution.
- Managed and organized warehouse inventory to enhance accessibility and streamline operations.
Editor in Chief
NDSU Northern Eclecta
01.2020 - 05.2020
- Managed a team of editors, writers and other staff members responsible for creating high-quality content.
- Directed publication schedules and streamlined editorial workflows to ensure timely releases.
- Collaborated with designers to improve visual presentation of published works, elevating overall aesthetic appeal.
- Managed social media promotion, submission selection, design, and sequencing for 2020 volume of Northern Eclecta Literary and Art Journal, boosting audience engagement and content quality.
- Facilitated meetings to discuss content strategy and upcoming projects.
Submission Editor/Social Media Co-manager
NDSU Northern Eclecta
01.2019 - 05.2019
- Evaluated submissions for quality, structure, and adherence to style guidelines, ensuring alignment with thematic vision.
- Crafted engaging social media content to promote 2019 edition and enhance visibility of publication.
- Developed submission call for 2019 edition of Northern Eclecta Literary and Art Journal, attracting diverse contributions.
Education
Certificate - Publishing
North Dakota State University
Fargo, ND08-2022
Bachelor of Science - English, Creative Writing
North Dakota State University
Fargo, ND05-2020
Skills
- Customer service
- Client service excellence
- Understanding customer needs
- Team collaboration
- Effective communication
- Conflict resolution
- Creative problem solving
- Attention to detail
- MS office
- Phone etiquette
- Research
- Content creation
- Empathy and patience
- Data analysis
Projects And Publications
- Heavenly Horror: Monster Theory and The Weeping Angels of Doctor Who, Red River Graduate Student Conference, Spring 2021
- Skinny Legend: Exploring the Mythos Behind Slenderman, NDSU Undergraduate English Capstone Presentation
- "A Thought," 14th edition: 2020 Vision, NDSU Northrn Eclecta literary and art journal
- "Alive," 12th edition: Oasis, NDSU Northrn Eclecta literary and art journal
- "Works of Fiction," 11th edition: Destinations, NDSU Northrn Eclecta literary and art journal
- "The IXV Neptune Missions: Vol 1," 10th edition: Eclecta, NDSU Northrn Eclecta literary and art journal
Certification
Certificate in Publishing - North Dakota State University Press
Accomplishments
Member of Sigma Tau Delta International English Honor Society: Omicron Gamma Chapter
Timeline
Freelance Editor
My Own Ghostwriter
10.2024 - Current
Team Member
Caribou Coffee
07.2023 - Current
Press Intern
NDSU Press
08.2021 - 08.2022
Graduate Teaching Assistant
NDSU Department of English
08.2020 - 05.2023
Editor in Chief
NDSU Northern Eclecta
01.2020 - 05.2020
Team Member
Caribou Coffee
01.2019 - 03.2023
Submission Editor/Social Media Co-manager
NDSU Northern Eclecta
01.2019 - 05.2019
Certificate - Publishing
North Dakota State University
Bachelor of Science - English, Creative Writing
North Dakota State University