Erin M. Olson
Stewartville,MN
Summary
Professional with proven expertise in patient account management and revenue cycle operations. Adept at resolving billing issues, ensuring accurate financial records, and maintaining compliance with healthcare regulations. Strong focus on team collaboration and achieving results, with flexible approach to adapting to changing needs. Known for excellent communication, problem-solving skills, and commitment to patient satisfaction.
Overview
27
27
years of professional experience
Work History
Patient Account Representative
Mayo Clinic
08.2014 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Responded to patient, family and external payer inquiries.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
Pharmacy Technician
Mayo Clinic
04.2011 - 08.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
School Age Child Care Teacher
Stewartville Public Schools - Tiger Time
10.2000 - 04.2011
- Developed strong relationships with students and parents, fostering a positive learning environment.
- Actively pursued opportunities for collaboration with other educators, sharing best practices and resources.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Organized and supervised large and small group activities.
Farm Hand
Olson Dairy Farm
09.1997 - 09.2000
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
Education
Bachelor of Science - Health Services Administration
Upper Iowa University
Fayette, IA12-2025
Associate of Science -
Rochester Community And Technical College
Rochester, MN05-2002
High School Diploma -
Stewartville High School
Stewartville, MN06-2000
Skills
- Organizational skills
- Verbal and written communication
- Attention to detail
- Customer service
Timeline
Patient Account Representative
Mayo Clinic
08.2014 - Current
Pharmacy Technician
Mayo Clinic
04.2011 - 08.2014
School Age Child Care Teacher
Stewartville Public Schools - Tiger Time
10.2000 - 04.2011
Farm Hand
Olson Dairy Farm
09.1997 - 09.2000
Bachelor of Science - Health Services Administration
Upper Iowa University
Associate of Science -
Rochester Community And Technical College
High School Diploma -
Stewartville High School
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