Open To Work
Erinn Dailey
Saint Paul
Summary
Detail-oriented professional with strong customer engagement and order management skills. Proven ability to streamline processes and enhance shopping experiences, contributing to increased customer satisfaction and loyalty. Dynamic leader with extensive experience in staff training and operational management. Known for effective problem-solving and attention to detail, facilitating improved team performance and customer service delivery in retail environments. Results-driven individual with a versatile background in customer service and order management. Skilled in communication and process optimization, ready to leverage expertise to enhance operational efficiency and customer experiences.
Overview
19
19
years of professional experience
Work History
Personal Shopper
Walmart
Cottage Grove
10.2020 - Current
- Assisted customers in selecting products based on preferences and needs.
- Maintained knowledge of store inventory and current promotions for customer support.
- Communicated product availability and delivery options to enhance shopping experience.
- Utilized store technology systems to manage and track customer orders effectively.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
- Assisted teammates with daily tasks during peak periods.
- Listened to customer needs to identify and recommend best products and services.
- Suggested comparable products to replace out-of-stock items.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Asked store associates for help locating missing products.
People Lead
Walmart
Woodbury
08.2019 - 10.2020
- Interviewed and hired applicants to join the company's team.
- Wrote weekly schedules for all employees.
- Reviewed availability changes for employees.
- Trained new employees on job expectations after orientation.
- Answered questions from employees regarding insurance, direct deposit, and computer training.
- Opened requisitions for hiring of new employees.
Vision Center Manager
Walmart
Woodbury
09.2017 - 08.2019
- Managed daily operations of vision center, ensuring smooth workflow and customer satisfaction.
- Supervised staff to enhance performance and maintain high service standards.
- Trained new employees on procedures, customer service, and product knowledge.
- Assisted customers with eyewear selection and provided detailed product information.
- Ensured compliance with health and safety regulations in the vision center environment.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Managed daily operations of the vision center, including staff scheduling, customer service, and inventory control.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Department Manager
Walmart
Woodbury
05.2012 - 09.2017
- Trained and mentored team members to enhance skills and performance.
- Managed daily operations to ensure store efficiency and customer satisfaction.
- Implemented merchandising strategies to improve product visibility and appeal.
- Enforced safety protocols to maintain a secure shopping environment for customers.
- Collaborated with cross-functional teams to enhance store operations and initiatives.
- Handled shift overstock, restocking, and inventory control.
- Followed safety protocols and company processes and procedures.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Worked closely with sales associates to complete tasks.
- Monitored daily sales figures to track trends in customer buying behavior.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Sales Associate
Walmart
Woodbury
10.2010 - 05.2012
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Managed inventory levels by restocking shelves and tracking product availability.
- Provided product knowledge training to new associates for improved customer engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Unloading Supervisor
Walmart
Woodbury
02.2009 - 10.2010
- Supervised unloading operations to ensure efficient product flow from trucks.
- Coordinated with team members to maintain safety during unloading activities.
- Managed equipment usage, ensuring proper handling of unloading tools and machinery.
- Trained new staff on unloading procedures and safety protocols.
- Monitored team performance to uphold Walmart's service standards and efficiency goals.
- Supervised and coordinated the daily activities of unloading staff.
Stocking Associate
Walmart
Woodbury
06.2008 - 02.2009
- Stocked shelves with products to maintain inventory levels and organization.
- Assisted customers in locating items throughout the store.
- Unloaded merchandise from delivery trucks.
- Sorted merchandise according to department.
Front End Associate
Walmart
Woodbury
06.2007 - 06.2008
- Maintained clean and clutter-free front-end area.
- Processed customer transactions and provided excellent customer service.
- Performed daily opening and closing procedures according to standard operating procedures.
- Greeted customers warmly upon arrival and identified their needs.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
Education
Bachelor of Science - Business Management And Leadership
Bellevue University
Bellevue, NE11-2024
Skills
- Order management
- Inventory control
- Product selection
- Customer engagement
- Communication skills
- Attention to detail
- Staff training
- Time management
- Problem solving
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$60000/yr - $200000/yrTimeline
Personal Shopper
Walmart
10.2020 - Current
People Lead
Walmart
08.2019 - 10.2020
Vision Center Manager
Walmart
09.2017 - 08.2019
Department Manager
Walmart
05.2012 - 09.2017
Sales Associate
Walmart
10.2010 - 05.2012
Unloading Supervisor
Walmart
02.2009 - 10.2010
Stocking Associate
Walmart
06.2008 - 02.2009
Front End Associate
Walmart
06.2007 - 06.2008
Bachelor of Science - Business Management And Leadership
Bellevue University