ERNICE SMITH
Thief River Falls
Summary
I have developed strong communication and organizational skills. I thrive as a team player while also being capable of working independently, always paying attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Employment & Training Program Coordinator
INTER-COUNTY COMMUNITY COUNCIL
Thief River Falls
02.2021 - Current
- Served as primary contact for Employment & Training department, managing calls, inbox, and resolving client inquiries to enhance customer experience.
- Conducted application intake to assess program eligibility and performed data entry, ensuring accurate record-keeping through documentation upload.
- CareerForce Receptionist- Provide front desk coverage weekly for partner agency, ensuring smooth operations.Direct phone calls, voicemails, and emails to appropriate CareerForce staff members.Assist job seekers with unemployment resources and application processes.Coordinated communication between clients and CareerForce team.
- CareerForce Receptionist- Provide front desk coverage weekly for partner agency, ensuring smooth operations.
Direct phone calls, voicemails, and emails to appropriate CareerForce staff members.
Assist job seekers with unemployment resources and application processes.
Coordinated communication between clients and CareerForce team.
Designated Coordinator
JOHNSON'S RIVER SIDE, INC
05.2012 - 06.2020
- Orientation Trainer - Training new hires on agency policies and procedures.
- Facility Trainer - Trained new hires at each facility for allotted amount of time on direct care, and protocols.
- Coordinated travel arrangements for residents' medical appointments and administered medications.
- Resident Charting-Completed daily documentation of resident care.
- Direct Support- Assisted individuals in developing skills for independent living and workplace success.
Certified Nursing Assistant
THIEF RIVER FALLS CARE CENTER
Thief River Falls
04.2011 - 05.2012
- Resident Charting-Documented patient information accurately in electronic health records system.
- Activities- Assisted residents with daily living activities and personal care needs.
- Housekeeping-Maintained cleanliness and organization in resident living areas and common spaces.
Education
Certified Nursing Assistant -
Northland Technical Community College
01-2011
Some Credits - Generals
Northland Technical Community College
01-2010
Diploma -
Cornerstone Christian Correspondence School
01-2009
Skills
- Program management
- Microsoft Excel
- Attention to detail
- Organizational skills
- Time management
- Problem solving
- Effective communication
- Customer service
- Adaptability
- Data entry
- Positive mindset
Certification
- Designated Coordinator Program
- Career Development Competency Training
Timeline
Employment & Training Program Coordinator
INTER-COUNTY COMMUNITY COUNCIL
02.2021 - Current
Designated Coordinator
JOHNSON'S RIVER SIDE, INC
05.2012 - 06.2020
Certified Nursing Assistant
THIEF RIVER FALLS CARE CENTER
04.2011 - 05.2012
Certified Nursing Assistant -
Northland Technical Community College
Some Credits - Generals
Northland Technical Community College
Diploma -
Cornerstone Christian Correspondence School