Esperanza Mumma
Moorhead
Summary
Friendly and approachable with positive attitude and excellent communication skills. Possesses strong organizational abilities and proficiency in handling administrative tasks, ensuring smooth and efficient operations. Committed to providing outstanding guest experiences and contributing to establishment's success.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Receptionist
Radisson Blu
Fargo, ND
05.2026 - Current
- Coordinated with housekeeping to ensure timely room availability.
- Assisted guests with requests, resolving issues promptly and professionally.
- Processed payments and maintained accurate financial records daily.
- Communicated hotel services and amenities to guests clearly and confidently.
- Collected room deposits, fees, and payments.
- Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
Front Desk Receptionist
Microtel Inn and Suites
Moorhead, MN
12.2025 - 04.2026
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service to enhance guest satisfaction.
- Handled reservation inquiries using property management systems effectively.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Food Service Worker
Jersey Mike's Subs
Moorhead, MN
05.2025 - 10.2025
- Prepared sandwiches according to standardized recipes, ensuring consistency and quality.
- Operated kitchen equipment safely, maintaining cleanliness and organization.
- Assisted in inventory management, tracking stock levels and minimizing waste.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Optician
Eyes on 45th
Fargo, ND
07.2024 - 03.2025
- Assisted customers in selecting appropriate eyewear based on lifestyle and vision needs.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
Optician
Shopko Optical
Dilworth, MN
01.2024 - 05.2024
- Managed inventory of optical products, ensuring availability of popular styles and sizes.
- Operated and maintained optical equipment to deliver precise measurements for fittings.
- Collaborated with optometrists to streamline appointment scheduling for enhanced patient experience.
- Educated customers on proper eyewear care and maintenance techniques for long-term satisfaction.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Education
Psychology Transfer Pathway AA - Psychology
Moorhead State Community And Technical College
Moorhead, MNHigh School Diploma -
Walnut Creek Campus
West Des Moines, IA05-2009
Skills
- Reservation management
- Professional appearance
- Guest relations
- Customer service
- Teamwork and collaboration
- Problem-solving
- Administrative support
- Phone and email etiquette
- Cash handling
- Relationship building
- Nightly audits
- Microsoft office
Timeline
Hotel Front Desk Receptionist
Radisson Blu
05.2026 - Current
Front Desk Receptionist
Microtel Inn and Suites
12.2025 - 04.2026
Food Service Worker
Jersey Mike's Subs
05.2025 - 10.2025
Optician
Eyes on 45th
07.2024 - 03.2025
Optician
Shopko Optical
01.2024 - 05.2024
Psychology Transfer Pathway AA - Psychology
Moorhead State Community And Technical College
High School Diploma -
Walnut Creek Campus