Ethan H Maki
Saint Louis Park
Summary
Results-oriented General Merchandise Operations Team Leader with over 3 years of experience in managing and leading teams within the retail industry. Proven track record of optimizing operational efficiency, driving sales, and enhancing customer satisfaction. Skilled in inventory management, strategic planning, and implementing process improvements to streamline operations. Strong leadership abilities with a hands-on approach to coaching and developing team members to exceed performance goals. Adept at fostering a collaborative work environment and effectively communicating with cross-functional teams to achieve business objectives. Looking to leverage my expertise in merchandising operations to drive success within a dynamic retail organization.
Overview
8
8
years of professional experience
Work History
General Merchandise Operations Team Leader
Target Corporation
03.2022 - Current
- Leader to a multi-functional team of 10-15 team members in managing daily operations of the general merchandise department while giving a quality guest experience.
- Conducted regular performance evaluations and provided feedback to team members to foster a culture of continuous improvement and accountability.
- Manage an inbound process while providing team members with goal times and promoting safe stack heights for incoming freight.
- Utilizes data analytics and key performance indicators to identify opportunities for process improvements and drive efficiency in daily operations.
- Maintaining strong vendor relationships by providing upcoming sales plans and company communication.
- Responsible for screening and interviewing applicants.
- Accountable for inventory management storewide.
- Collaborated with store management to create and execute promotional events and displays for seasonal products.
- Developed and implemented training programs to enhance team members' product knowledge and customer service skills.
- Promoted a clean and food safe environment that gives guests a wide selection of fresh grocery choices.
- Efficiently replenished and organized inventory in the general merchandise and grocery departments to ensure products were readily available for guest purchase.
- Demonstrated expertise in managing inventory levels of general merchandise and grocery items to ensure optimal stock levels and prevent overstock or understock situations.
- Provided exceptional customer service by handling transactions accurately and efficiently at the cafe register.
- Maintained cleanliness and organization of the cafe area, including restocking supplies and following food safety guidelines.
- Assisted in food preparation, cooking, and plating of dishes in the back of house to ensure timely and accurate orders.
Grocery Team Leader
Target Corporation
11.2021 - 03.2022
General Merchandise/Grocery Expert
Target Corporation
01.2020 - 11.2021
Target Cafe Team Member
Target Corporation
09.2018 - 01.2020
Front of House/Back of House Team Member
Pizza Ranch
05.2018 - 09.2018
- Demonstrated strong communication skills and teamwork to contribute to a positive work environment and keep a fresh buffet selection for guests.
- Followed company and managerial instructions and procedures as well as safety protocol.
- Stocked product as well as replacing damaged and out of season product in a orderly and efficient manner.
- Stayed up to date with current revisions and sales plans with the current seasonal demands in mind.
- Managed the garden center to keep a organized guest environment with assistance bringing heavy product out of vehicles.
- Provided a high quality customer service experience.
Sales Associate
Ace Hardware
04.2017 - 05.2018
Education
Robbinsdale Cooper High School
New Hope, MN06-2020
Skills
- Strong work ethic
- Effective communicator
- Conflict Management
- Effective delegation
- Crown Stacker Certified
- Strong Attention to Detail
- Guest Service
- Adaptable
- Inventory Management
- Loss Prevention Strategies
- Employee onboarding and training
- Empathetic
- Data interpretation
- Production planning
- Cross-functional coordination
Timeline
General Merchandise Operations Team Leader
Target Corporation
03.2022 - Current
Grocery Team Leader
Target Corporation
11.2021 - 03.2022
General Merchandise/Grocery Expert
Target Corporation
01.2020 - 11.2021
Target Cafe Team Member
Target Corporation
09.2018 - 01.2020
Front of House/Back of House Team Member
Pizza Ranch
05.2018 - 09.2018
Sales Associate
Ace Hardware
04.2017 - 05.2018
Robbinsdale Cooper High School
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