Evan Kirkland
Shoreview
Summary
Customer service is motivated by making decisions based on customer satisfaction; this is shown best by being a motivated shift leader. It made me think and solve problems around the regulations of a storefront, the ethics of employees, and customer satisfaction.
With training, I was able to master a workplace at a level I was able to receive in a full-time discipline. Along with my work experiences, I can fit into any problem that needs to be resolved or addressed at the workplace.
Overview
3
3
years of professional experience
Work History
Shift Lead
Lancer
Saint Paul
03.2025 - 09.2025
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Conducted regular inspections to maintain cleanliness and organization standards.
- Completed break operations, a maximum of 19 trained and untrained personnel. Untrained individuals would then be given a designated place to take their break with the trained group.
- Implemented best practices to enhance workflow efficiency among staff.
- Handled customer inquiries and resolved issues effectively during shifts.
- Assisted in the training of new employees.
- The company regulations were complied with during the days when mistakes were seen during the time I was passing.
Delivery Driver
Green Mill
05.2024 - 08.2024
- Delivered food orders promptly and accurately while maintaining high standards of food quality and presentation.
- Planned efficient routes to ensure timely deliveries and exceptional customer service.
- Interacted professionally with customers, addressing inquiries and ensuring satisfaction during deliveries.
- Verified order accuracy before departure to guarantee all items met customer expectations.
- Managed payment transactions, including handling cash and digital payments securely and accurately.
- Maintained the delivery vehicle in a clean and operational condition, adhering to safety standards.
- Supported restaurant operations by assisting with packaging orders and other tasks during downtime.
Team Member
Noodles & Company
06.2023 - 09.2023
- Prepared and served high-quality menu items with a focus on accuracy, presentation, and adherence to company standards.
- Collaborated with team members to maintain smooth operations and achieve restaurant goals.
- Ensured a clean and organized environment, adhering to health and safety regulations.
- Processed transactions accurately, handling cash and payments with attention to detail.
Ice Rink Associate
City of Shoreview
12.2022 - 02.2023
- Managing and maintaining a clean and safe environment within the warming house and ice rink.
- Ensuring ice surfaces remain clean and suitable for skating activities.
- Monitoring skaters to ensure adherence to safety rules and rink policies.
- Providing excellent customer service and fostering a welcoming atmosphere for all visitors.
Education
High School -
Mounds View High School
Shoreview, MN01.2024
Skills
- Excellent communication and interpersonal skills
- Problem solving and conflict resolution
- Time management and organizational skills
- safety compliance
- Cash handling
- employee training
- Writing skill
- customer service
- computer skills
- Verbal and written communication
- Management of staff
- Managing the on-and-off shift schedule in a day
- Problem resolution
Volunteer Experience
- Feed My Starving Children
- Church
- Free Lawn Services for Elderly
Extracurricular Activities
Football (lettered) Soccer Track (lettered) Cross Country (lettered)
References
Available upon request
Timeline
Shift Lead
Lancer
03.2025 - 09.2025
Delivery Driver
Green Mill
05.2024 - 08.2024
Team Member
Noodles & Company
06.2023 - 09.2023
Ice Rink Associate
City of Shoreview
12.2022 - 02.2023
High School -
Mounds View High School
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