Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Evan Lokowich

Shoreview,MN

Summary

Dynamic and results-driven professional with extensive experience at Presbyterian Homes and Services Johanna Shores. Proven team leader skilled in problem-solving and guest relations management, fostering positive environments and enhancing resident satisfaction. Adept at training staff and maintaining cleanliness standards, ensuring exceptional service during high-volume dining periods. Has a love and respect of all residents, and enjoys helping them in anyway possible.

Overview

9
9
years of professional experience

Work History

Lead Server (Care Center)

Presbyterian Homes and Services Johanna Shores
01.2019 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace through teamwork, communication, and supported coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Oversaw and led up to eight staff, and solved any issues that arose during lunch, and dinner service.

Warehouse Lead

Kowalski's Markets
10.2017 - 12.2018
  • Managed day-to-day operations of warehouse, and freight .
  • Sorted and boxed items to be shipped to all Kowalski's locations.
  • Communicated with vendors over email and phone about wrong, or broken inventory.
  • Created barcodes and sales tags for products.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.

Customer Service Team Member

At Home Decor Superstore
04.2016 - 10.2017
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Stocked inventory, and scanned them into inventory system.
  • Helped customers with locating items they found online, and calling other locations to inquire.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

Education

Psychology

UW River Falls
River Falls, WI
05-2021

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • POS system operations
  • Conflict management
  • Cleanliness standards
  • Guest relations management
  • Making residents happy with a good attitude

Interests

  • Hiking
  • Traveling
  • Disc Golf
  • Movies

Timeline

Lead Server (Care Center)

Presbyterian Homes and Services Johanna Shores
01.2019 - Current

Warehouse Lead

Kowalski's Markets
10.2017 - 12.2018

Customer Service Team Member

At Home Decor Superstore
04.2016 - 10.2017

Psychology

UW River Falls

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Evan Lokowich