Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Evan Smith

Mora

Summary

Efficient professional with 4+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully fill the Store Manager role at your company.

Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional experiences while maintaining high standards and efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Border Foods Inc.
06.2022 - Current
  • Directed daily operations to enhance service quality and guest satisfaction.
  • Developed training programs for staff, improving team performance and retention rates.
  • Implemented inventory management systems, reducing waste and optimizing supply chain efficiency.
  • Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
  • Fostered a positive work environment, enhancing employee engagement through recognition initiatives.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw financial reporting processes, maintaining accuracy in budgeting and forecasting activities.
  • Led operational audits, identifying areas for improvement and implementing best practices across departments.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.

Sales Representative

Cornerstone Auto
01.2020 - 10.2020
  • Identified sales opportunities and achieved monthly quota.
  • Established and maintained positive internal and external customer relationships.
  • Utilized standard technology such as telephone, e-mail and web browser.
  • Handled large volume of incoming customer calls and emails daily.
  • Maintained vehicle knowledge and understanding of how vehicles and systems function.
  • Identified customer needs by reviewing customer accounts and inquired to develop.

Sales Associate

Target
11.2018 - 12.2019
  • Handled each customer transaction professional and friendly manner.
  • Engaged with customers by identifying needs, relaying product information and providing prompt assistance.
  • Listened to customers' needs while presented possible solutions.
  • Participated in keeping selling floor and merchandise clean and organized.
  • Provided excellent customer service and experience that exceeded customer expectations.
  • Protected company assets and minimized loss by ensuring all store standards.

Manager

Murray Enterprises
09.2016 - 11.2018
  • Performed post-construction cost review and reporting.
  • Developed culture of excellence in customer service throughout branch operations.
  • Assisted store management with achieving store payroll and total loss budget.
  • Maintained consistent corporate image throughout all marketing projects.
  • Communicated with outside vendors to stay ahead of business needs.
  • Handled guest complaints in professional and efficient manner.

Education

High School Diploma -

Homeschooled
Saint Francis, MN
06.2017

Anoka-Ramsey Community College
Coon Rapids

Skills

  • Flexible Schedule

  • Strong Attention To Detail

  • Customer Needs

  • Time Management Skills

  • Educating Customers

  • Operations management

  • Inventory management

  • Food safety

  • Cost control

  • Talent development

  • Guest experience oversight

Certification

Food Safety

Timeline

Restaurant General Manager

Border Foods Inc.
06.2022 - Current

Sales Representative

Cornerstone Auto
01.2020 - 10.2020

Sales Associate

Target
11.2018 - 12.2019

Manager

Murray Enterprises
09.2016 - 11.2018

High School Diploma -

Homeschooled

Anoka-Ramsey Community College

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Evan Smith