Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Evelyn Konkler

Blaine

Summary

Dynamic customer service professional with a proven track record at Fleetfarm and Lowe’s, excelling in relationship building and cash management. Adept at enhancing customer satisfaction through effective communication and conflict resolution. Recognized for handling intense customer interaction calmly while maintaining professionalism in high-pressure situations. Strong attention to detail and adaptability in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Clerk

Holiday Gas Station
09.2024 - Current

Provided efficient support during payment processes.

Monitored food inventory, maintaining stock levels during shift operations.

Facilitated effective communication among team members during assistance requests.

Excelled in fast-paced collaborative settings.

Service Advisor

Fleetfarm
05.2024 - 09.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Customer Service Representative

Lowe’s
09.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Concessions

Fogerty Ice Arena
09.2019 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Blaine High School
Blaine, MN
06.2023

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Relationship building

Accomplishments

Blaine High School Senior Art Show 2023

- Won certificate for best artist statement


Helped paint the mural at the Blaine Police Department with a group after school

Timeline

Clerk

Holiday Gas Station
09.2024 - Current

Service Advisor

Fleetfarm
05.2024 - 09.2024

Customer Service Representative

Lowe’s
09.2023 - 04.2024

Concessions

Fogerty Ice Arena
09.2019 - 05.2022

High School Diploma -

Blaine High School
Evelyn Konkler