Evelyn Ortiz-Solorzano
Minneapolis
Summary
Accomplished business manager and customer service professional with over a decade of experience across various industries, including food service, pharmacy service, and financial services. Proven expertise in team leadership, transaction management, document fraud detection, and strategic business operations. Adept at streamlining processes, enhancing customer satisfaction, and driving operational efficiency. Currently the Owner and CEO of EOS Services LLC. Seeking to leverage comprehensive skills and exceptional experience to contribute to a dynamic organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CEO
EOS Services LLC
10.2023 - Current
- Oversaw budget management by streamlining resource allocation across departments.
- Developed long-term vision for company growth to enhance market positioning.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Increased brand visibility by launching targeted marketing campaigns.
- Built lasting relationships with customers through personalized interactions.
Service Manager
Chipotle Mexican Grill
09.2016 - 03.2020
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Achieved positive customer experiences with proactive communication and follow-up.
- Trained and guided team members for improved overall performance and morale.
- Managed daily operations, including staff scheduling and inventory control.
- Provided training and support to team members to ensure consistent customer service quality.
- Implemented strategies to enhance customer satisfaction and streamline service delivery.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
Cashier
Mc Donald
04.2013 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled customer transactions and inquiries with efficiency and professionalism.
- Assisted in training new employees on company procedures and customer service protocols
Customer Service Representative
Farmacia El Angel
06.2010 - 05.2015
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to serve customers better as needed.
- Contributed to increased pharmacy revenue through proactive promotion of over-the-counter products and services.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
Transaction Manager (internship)
Asociación Ganadera
05.2014 - 10.2014
- Developed new methods for tracking transaction progress, resulting in more accurate forecasting and improved resource allocation.
- Led successful negotiations for complex deals, establishing company as leader in market.
- Reviewed legal documents for accuracy and compliance, minimizing potential disputes or delays in closing transactions.
Education
Penn Foster College
Scottsdale, AZCertificate - Travel Agent
Penn Foster Career School
Scranton, PA06-2025
Diploma - Bookkeeping
Penn Foster College
Scottsdale, AZ05-2025
Certificate - Business Management
Penn Foster Career School
Scranton, PA08-2024
Diploma - Tax Preparation
Penn Foster College
Scottsdale, AZ02-2023
High School Diploma -
COBAEM
Tepalcingo,Morelos MX06-2014
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Document preparation
- Local, state, and federal tax returns
- Notarial acts
- Mobile notary services
- Document review
- Identity confirmation
- Document verification
- Electronic notarization
- Signature authentication
- Remote online notarization
- Client management
Languages
Spanish
Native or Bilingual
Certification
Level A,B and C Fraud Document Detencion
Timeline
CEO
EOS Services LLC
10.2023 - Current
Service Manager
Chipotle Mexican Grill
09.2016 - 03.2020
Transaction Manager (internship)
Asociación Ganadera
05.2014 - 10.2014
Cashier
Mc Donald
04.2013 - 10.2017
Customer Service Representative
Farmacia El Angel
06.2010 - 05.2015
Penn Foster College
Certificate - Travel Agent
Penn Foster Career School
Diploma - Bookkeeping
Penn Foster College
Certificate - Business Management
Penn Foster Career School
Diploma - Tax Preparation
Penn Foster College
High School Diploma -
COBAEM
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