Ever Alcerro de Rogers
Minneapolis
Summary
Results-driven professional with extensive experience in customer service, sales, and event coordination across diverse sectors including telecommunications and hospitality. Proven ability to manage logistics, negotiate with vendors, and exceed sales targets, consistently ranking among top performers. Trilingual communicator skilled in enhancing client satisfaction and fostering strong relationships through effective collaboration. Thrives in fast-paced environments, demonstrating exceptional organizational skills and a commitment to delivering impactful events.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Decor Production Leader
Festivities
Minnetonka
04.2025 - Current
- Leadership
- Successfully led on-site teams for high-profile events, including the NFL Draft, the Vikings executive meetings, luxury weddings, and charity galas for the Make-A-Wish Foundation.
- Managed full event installation and strike operations while maintaining the highest quality standards.
- Conducted pre-event crew meetings, assigned roles, and conducted walkthroughs to ensure readiness and alignment with event goals.
- Oversaw vehicle loading to ensure proper inventory, tool readiness, and seamless team coordination.
- Provided accountable leadership that motivated team members and supported their growth through hands-on training and active mentoring.
- Communication
- Served as the primary point of contact for clients and venues during event setup, fostering trust through clear and professional communication
- Read contracts and share critical setup details with strike teams using organized documentation, photos, and written instructions.
- Ensured team cohesion and clarity through well-structured briefings and clearly defined role assignments on-site
- Provided post-event feedback to leadership, and documented key insights and relevant information following each successful strike, to support continuous improvement and future planning.
- Problem Solving.
- Demonstrated a proactive and solution-focused approach by reviewing contracts, building detailed execution plans, and resolving ambiguities in advance.
- On-site, we swiftly addressed unexpected challenges to maintain smooth operations.
- Continuously identified areas for improvement, implementing process enhancements that increased both efficiency and event success.
- Worked closely with Quality Control department to ensure that all products meet company standards before being shipped out.
Event Planner and Decor Assistant
Ed Dream’s Decor
Minneapolis
02.2024 - Current
- Client Relations
- Applied negotiation and interpersonal skills to secure the best deals from suppliers while maintaining high-quality standards
- Built lasting relationships with vendors and service providers through transparency and professionalism
- Effectively scheduled and led meetings with clients, vendors, and team members via Zoom, email, and in-person interactions
- Maintained open lines of communication, actively listened to client needs, and collaborated closely with internal teams to ensure seamless task execution and timely project delivery
- Project & Time Management
- Successfully managed multiple events like weddings and gatherings simultaneously, even when faced with tight timelines or limited staffing
- Applied a detail-oriented mindset using digital tools, notes, and structured checklists to ensure nothing was missed
- Leveraged strong time management skills—such as maintaining calendars, setting agendas, and using reminders—to keep complex projects on track and deliver consistent, high-quality results under pressure
- Creative Design & Innovation
- Demonstrated strong creative thinking and design expertise by developing unique, memorable event concepts tailored to each client's vision
- Proposed original ideas for floral arrangements, balloon art, fabric installations, and thematic props
- Stayed current with event design trends through research and participation in events like weddings, Quinceañeras, baby showers, and festivals
- Showed adaptability and innovation in transforming venues, responding to evolving preferences, and pivoting design directions as needed to meet client expectations
- Mobile & Sales Expert
Mobile Sales Expert
T-Mobile
02.2022 - 01.2025
- KS/ In Store Sales (Retail) MN
- Selling & Customer Engagement: Engaged customers in person and over the phone to assess needs and recommend tailored solutions
- Built trust and aligned products with customer requirements, consistently exceeding monthly sales targets
- Inbound Calling & Lead Generation: Managed high volumes of nationwide calls, conducted follow-ups for warm/cold leads, and developed strategies to secure new customers
- Vendor Relations: Maintained strong partnerships with third-party vendors such as Samsung, Apple, and Motorola to stay current on promotions, product launches, and updates
- Sales Quality & Monitoring: Reviewed calls and sales interactions to refine personal and team techniques, ensuring service excellence
- Sales Systems: Proficient in point-of-sale platforms for seamless onboarding, transaction accuracy, and inventory updates
- Leadership & Communication
- Team Leadership: Filled leadership gaps during staff shortages, maintaining performance and morale
- Balanced a hybrid role with strong time management and accountability
- Staff Training: Trained new hires on best practices, monitored performance, and provided mentorship for continuous improvement
- Customer Retention: Delivered customized support to resolve concerns, boost satisfaction, and increase long-term loyalty
- Client Onboarding: Educated clients on devices, network services, and internet setup to ensure smooth adoption
- Team Collaboration: Worked cross-functionally to troubleshoot, resolve issues, and drive sales closures
- Technology & Operations
- Tech Adaptability: Kept pace with industry trends and new tech developments to provide customers with accurate and timely guidance
- Troubleshooting: Resolved device and software issues efficiently, enhancing the customer experience
- Inventory Management: Maintained compliant, accurate inventory tracking through POS systems and daily audits.
Restaurant Host & Server
Hacienda Vieja Mexican Grill, Independence Mo
04.2021 - 02.2022
- Provided prompt assistance to customers and effectively resolved inquiries over the telephone, ensuring a positive experience
- Sales: Promoted products and catering services, delivering personalized recommendations to meet customer needs and drive sales
- Event Planning: Coordinated and executed in-restaurant events such as dinner celebrations, graduations, and birthday parties, ensuring seamless experiences for guests
- Cash Management: Oversaw cash register operations, performed accurate end-of-day reconciliations, and ensured financial accuracy
- Staff Coordination: Communicated guest preferences to restaurant staff, arranged server assignments for compatibility, and resolved conflicts to maintain smooth operations and teamwork while adapting to multiple roles to address understaffing challenges, contributing to the restaurant's overall success
- Order Management: Managed orders efficiently, including tracking and fulfilling requests through third-party delivery platforms.
Substance Use Technician
Duluth
Bethel, Duluth
03.2019 - 04.2020
- Security and client safety: Monitored clients’ safety and involvement in programming and conducted room checks for head counts and identified unsafe items, as well as Overseeing the building’s camera security system to ensure safety
- Regulatory Compliance: Followed protocols for managing resident and staff changes
- Upholding HIPAA regulations and other client rights
- Behavioral and Medical Documentation: Recorded and reported clients’ behavior, health, and daily routines
- Medication Management: Dispensed and monitored medication and controlled substances
- As well as Counting and generating medication inventory at shift changes
- Emergency Response: Trained in handling emergency situations, including providing CPR and Narcan
- Shift Coordination: Helped staff to Maintain balance between overnight (awake) and day shifts
- Compassionate Interaction: Learned to interact compassionately with clients, including those exhibiting challenging behaviors.
Sales Coach & Manager
T-mobile Corporate Center
Overland Park
06.2023
- 9541
- Vanessa Irving
Gallegos, Co-Owner & Manager
Alejandra, Hacienda Vieja Mexican Grill
03.2022
Program Director
The Duluth Bethel
Duluth
04.2021
Director
Minnesota
01.2019
- Duluth, ESLI
- Known since January 2017 kpopov@d.umn.edu (218) 726-7718
Small Business Owner
Ed Dreams Decor, Ed Dreams Décor Home Office
Minneapolis
Skills
- Project coordination and event planning
- Sales expertise
- Leadership skills
- Multilingual communication
- Technology proficiency
- Creative design
- Customer relations and retention
- Organizational skills
- Recordkeeping
Affiliations
- Fashion Shows for local designers
- Singing and Performing
- Volunteer at Events for City including Pride and ILEA.
Accomplishments
- Record Breaking Sales for T-mobile on my district for 2 consecutive years.
- Award winning Fashion show Production MAN DOWN
- Got Great feedback for my Role in the production of NFL Draft and Make a wish Foundation.
Certification
- Life and Health Insurance License
- Tutoring Certificate
- Portuguese and English Certificate.
- CPR Training.
Timeline
Decor Production Leader
Festivities
04.2025 - Current
Event Planner and Decor Assistant
Ed Dream’s Decor
02.2024 - Current
Sales Coach & Manager
T-mobile Corporate Center
06.2023
Gallegos, Co-Owner & Manager
Alejandra, Hacienda Vieja Mexican Grill
03.2022
Mobile Sales Expert
T-Mobile
02.2022 - 01.2025
Restaurant Host & Server
Hacienda Vieja Mexican Grill, Independence Mo
04.2021 - 02.2022
Program Director
The Duluth Bethel
04.2021
Substance Use Technician
Duluth
03.2019 - 04.2020
Director
Minnesota
01.2019
Small Business Owner
Ed Dreams Decor, Ed Dreams Décor Home Office
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