Kristina Vu
Woodbury
Summary
Dynamic professional with proven expertise in guest relations and team leadership, honed at Target and Kohl's. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional communication and time management skills. Recognized for mentoring teams and improving guest experiences, showcasing strong empathy and a flexible approach to challenges.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
10.2022 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Worked as a TLS (Team Lead Support), providing support to leadership and team members, and stepping in to cover leadership shifts as needed.
- Delivered prompt service to prioritize customer needs.
Retail Sales Associate
Kohl's
10.2021 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Education
High School Diploma -
Woodbury High School
Woodbury, MN06-2023
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Flexible schedule
- Teamwork and collaboration
- Conflict resolution
- Team leadership
- Time management
Languages
Vietnamese
Native or Bilingual
Timeline
Guest Advocate
Target
10.2022 - Current
Retail Sales Associate
Kohl's
10.2021 - 06.2022
High School Diploma -
Woodbury High School
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