Faisa Ugas
Burnsville,MN
Summary
Compassionate, organized, and client-focused case manager with 5+ years’ case management experience.
Knowledgeable Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes.
Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
10
10
years of professional experience
Work History
CADI Case Manager
Placement Partners
03.2024 - Current
- Meet with each individual on caseload (two times annually, at minimum).
- Make referrals for and coordinate services received by individual to ensure needs are met, and supports are in place to support the individual to pursue their goals.
- Attend supervision meetings and participate in team-based decisions regarding services.
- Review and maintain all files to ensure they are up to date and contain all required documentation.
- Complete required intake paperwork and continued authorization paperwork on time.
- Complete accurate case notes for any work completed for each individual supported.
- Develop person-centered support plans.
- Connect individuals with appropriate services, and advocate for their independence and right to take risks.
- Ensure compliance with local, state, and federal policies while maintaining accurate documentation of all activities and case notes.
- Experience with home and community-based (HCBS) and long-term services and supports (LTSS) for older adults in Minnesota, including assessment and support planning systems.
- Knowledge of DHS systems such as MnCHOICES, MMIS, MAXIS and SSIS
- Person-centered assessment and support planning practices
- Understanding of the roles and relationships of counties, tribal nations, managed care organizations, state, and federal agencies
Security Analyst
Minnesota IT Services
02.2022 - 09.2023
- Experience with different operating systems (Linux, Windows, Mac)
- Knowledge of and experience with information security standards such as NIST, ISO 27001/17799, COBIT, ITIL, data privacy laws, computer crime laws, statewide data protection laws
- Developing reports and providing status updates.
- Strong organizational and project management skills.
- Strong skills in time management, including the ability to understand problems before delivering a solution in a complex environment.
- Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
- Customer service skills that include active listening, empathy, and problem-solving.
- Experience with multiple industry standards and best practices and regulatory compliance frameworks and researching, maintaining and documenting policy standards processes and procedures.
- Work with agency partners to prepare and deliver monthly security awareness messaging.
- Deliver effective verbal or written messages that facilitate a mutual understanding for the state and the staff
- Experience coordinating across teams, with software vendors and users to ensure smooth and reliable operation of training tools.
- Deliver October Cyber Security Month awareness messaging.
- Work closely with technical and non-technical employees in resolving technical issues and communicating policy standards processes and procedures.
- Serve as a project manager for various security projects.
Case Manager
Accord
04.2018 - 12.2021
- Develop person-centered support plans.
- Connect individuals with appropriate services, and advocate for their independence and right to take risks.
- Responsible for utilizing resources, researching, and collaborating as needed to find referral sources and agencies working with persons with cognitive disabilities and/or mental illness and for finding the most appropriate services according to individual and family needs
Case Manager
Dungarvin
08.2015 - 02.2018
- Assist person served in identifying and acquiring both natural and paid supports which allow them to live as independently as possible in the community
Helped the individual in a person centered approach, in a way which supports the person in making his/her own choices and decisions about these supports.
Coordinated services for vulnerable individuals and assisted them to navigate the complex service delivery system.
Provided on-going assessment, planning, referral, service coordination, monitoring, consultation and advocacy assistance, through which multiple service needs of individuals are addressed
Education
MS - Cybersecurity
Saint Mary’s University
Minneapolis04.2021
BS - Sociology
University of Minnesota
Minneapolis, MN08.2011
Skills
- Skilled in the process of identifying and assessing a wide range of recipient needs
- Knowledgeable about local community resources, activities, and social services and how to access those resources for the benefit of the recipient
- More than 5 years of experience working with individuals with disabilities
- Knowledge, education, and experience of working with individuals with physical disabilities, brain
Injury, or mental illness - Able to work independently, and can manage stress
Timeline
CADI Case Manager
Placement Partners
03.2024 - Current
Security Analyst
Minnesota IT Services
02.2022 - 09.2023
Case Manager
Accord
04.2018 - 12.2021
Case Manager
Dungarvin
08.2015 - 02.2018
MS - Cybersecurity
Saint Mary’s University
BS - Sociology
University of Minnesota
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