Faisal Ali
Mankato
Summary
As a sophomore pursuing a degree in Quantitative Finance at Minnesota State University, Mankato, I bring a diverse set of skills and experiences to the table. Drawing from my previous role as a retail cashier, I have honed strong interpersonal and customer service skills, ensuring a seamless and positive shopping experience for customers.
My passion for financial market analysis goes beyond the classroom, as I actively engage in analyzing market trends and making informed investment decisions as part of my hobbies. This practical application of financial knowledge showcases my commitment to the field and my ability to translate theoretical concepts into real-world scenarios.
Furthermore, my love for reading non-fiction books has sharpened my analytical thinking and research abilities, providing me with a well-rounded approach to problem-solving. I am eager to leverage this unique combination of retail experience and analytical skills to excel in the dynamic and fast-paced world of quantitative finance.
Overview
7
7
years of professional experience
Work History
Walmart Associate
Walmart
10.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Catering Server
Sodexo Inc.
09.2023 - 11.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Cleared dishes and glassware quickly following each course.
- Maintained flexible work schedule to meet event needs.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and safe work environment.
- Assisted customers in selecting menu items, answering questions and providing general information.
Retail Cashier
Zemzem Retail Store
08.2018 - 06.2021
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Bachelor of Science - Quantitative Finance
Minnesota State University - Mankato
Mankato, MN05.2028
Skills
- Customer Service
- Customer Engagement
- Computer Skills
- Support Services
- Bagging and Packaging
- Merchandise Stocking
- POS System Operation
- Order Processing
- Store Opening and Closing
- Fluency in 3 international languages
- Payment Processing
- Problem-Solving
- Display Setup
Languages
Arabic
Full Professional
Amharic
Native or Bilingual
Tigrigna
Native or Bilingual
English
Full Professional
Japanese
Limited Working
Timeline
Walmart Associate
Walmart
10.2024 - Current
Catering Server
Sodexo Inc.
09.2023 - 11.2023
Retail Cashier
Zemzem Retail Store
08.2018 - 06.2021
Bachelor of Science - Quantitative Finance
Minnesota State University - Mankato
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