Faisal Haji
St paul
Summary
Detail-oriented and highly skilled IT professional with hands-on experience in desktop support, system administration, and troubleshooting. Proven ability to diagnose, resolve, and document technical issues while providing excellent customer service. Adept at supporting a wide range of software, hardware, and network issues, with a strong background in system maintenance, security management, and user support.
Overview
8
8
years of professional experience
Work History
Independent Contractor
08.2022 - Current
- Provide IT support for various clients, troubleshooting hardware and software issues across multiple platforms.
- Install, configure, and maintain desktop systems and software applications, ensuring optimal performance.
- Conduct system imaging, data backups, and maintain antivirus software to ensure system security.
- Assist clients in resolving technical issues remotely and onsite, providing clear communication and guidance.
- Document all support tickets and resolutions using ServiceNow or Jira for efficient tracking and reporting.
Desktop Support Specialist
University of Minnesota
10.2020 - 05.2021
- Technical Support: Delivered first-line support for hardware, software, and networking issues, ensuring fast and accurate resolutions.
- Installation & Configuration: Installed and configured new desktops, laptops, and applications, providing comprehensive system setups.
- System Maintenance: Performed regular updates, patches, and system upgrades to ensure security compliance and optimal performance.
- User Account Management: Managed user accounts, permissions, and Active Directory, supporting users with password resets and login issues.
- Troubleshooting: Diagnosed and resolved end-user technical problems using remote desktop tools.
- Security & Compliance: Enforced security policies by installing encryption software and monitoring device compliance.
- Documentation & Reporting: Maintained detailed records of all service tickets, hardware/software issues, and resolution steps.
- Collaboration: Worked closely with IT teams on escalated issues, system audits, and project deployment tasks.
Language Interpreter
Independent Contractor
01.2019 - 12.2020
- Provided accurate and culturally sensitive interpretation for individuals with limited English proficiency in medical and county service settings.
- Translated written documents between languages, ensuring clarity and accurate meaning.
- Facilitated communication between service providers and clients, ensuring mutual understanding in complex situations.
Machine Operator
Renewal by Andersen
02.2017 - 03.2019
- Operated machinery to cut window frames with precision according to strict quality standards and measurements.
- Recorded production data and ensured accurate documentation of all measurements using machine software.
- Completed daily shift reports, ensuring proper documentation of production processes and identifying areas for improvement.
- Collaborated with team members to meet production deadlines and ensure product quality.
Education
Associate of Science - Network and System Administration
Rasmussen University
Bloomington, MN12.2023
Certification - IT Support
Summit Academy OIC
Minneapolis, MN01.2021
Spoken Language Training Certificate - undefined
Language Banc
Minneapolis, MN03.2019
Skills
- Technical support expertise
- Proficient in customer support
- Detail-oriented data entry
- Expertise in system management
- Proficient in simplifying complex information
- Encryption and antivirus implementation
- Report generation expertise
- Fluent in multiple languages
- Collaborative teamwork
- Organizational proficiency for deadlines
- Analytical problem-solving
Websites
Timeline
Independent Contractor
08.2022 - Current
Desktop Support Specialist
University of Minnesota
10.2020 - 05.2021
Language Interpreter
Independent Contractor
01.2019 - 12.2020
Machine Operator
Renewal by Andersen
02.2017 - 03.2019
Certification - IT Support
Summit Academy OIC
Spoken Language Training Certificate - undefined
Language Banc
Associate of Science - Network and System Administration
Rasmussen University
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