Faisal Haji
St paul
Summary
Detail-oriented and highly skilled IT professional with hands-on experience in desktop support, system administration, and troubleshooting. Proven ability to diagnose, resolve, and document technical issues while providing excellent customer service. Adept at supporting a wide range of software, hardware, and network issues, with a strong background in system maintenance, security management, and user support.
Overview
8
8
years of professional experience
Work History
Independent Contractor
08.2022 - Current
- Provide IT support for various clients, troubleshooting hardware and software issues across multiple platforms.
- Install, configure, and maintain desktop systems and software applications, ensuring optimal performance.
- Conduct system imaging, data backups, and maintain antivirus software to ensure system security.
- Assist clients in resolving technical issues remotely and onsite, providing clear communication and guidance.
- Document all support tickets and resolutions using ServiceNow or Jira for efficient tracking and reporting.
Desktop Support Specialist
University of Minnesota
10.2020 - 05.2021
- Technical Support: Delivered first-line support for hardware, software, and networking issues, ensuring fast and accurate resolutions.
- Installation & Configuration: Installed and configured new desktops, laptops, and applications, providing comprehensive system setups.
- System Maintenance: Performed regular updates, patches, and system upgrades to ensure security compliance and optimal performance.
- User Account Management: Managed user accounts, permissions, and Active Directory, supporting users with password resets and login issues.
- Troubleshooting: Diagnosed and resolved end-user technical problems using remote desktop tools.
- Security & Compliance: Enforced security policies by installing encryption software and monitoring device compliance.
- Documentation & Reporting: Maintained detailed records of all service tickets, hardware/software issues, and resolution steps.
- Collaboration: Worked closely with IT teams on escalated issues, system audits, and project deployment tasks.
Language Interpreter
Independent Contractor
01.2019 - 12.2020
- Provided accurate and culturally sensitive interpretation for individuals with limited English proficiency in medical and county service settings.
- Translated written documents between languages, ensuring clarity and accurate meaning.
- Facilitated communication between service providers and clients, ensuring mutual understanding in complex situations.
Machine Operator
Renewal by Andersen
02.2017 - 03.2019
- Operated machinery to cut window frames with precision according to strict quality standards and measurements.
- Recorded production data and ensured accurate documentation of all measurements using machine software.
- Completed daily shift reports, ensuring proper documentation of production processes and identifying areas for improvement.
- Collaborated with team members to meet production deadlines and ensure product quality.
Education
Associate of Science - Network and System Administration
Rasmussen University
Bloomington, MN12.2023
Certification - IT Support
Summit Academy OIC
Minneapolis, MN01.2021
Spoken Language Training Certificate - undefined
Language Banc
Minneapolis, MN03.2019
Skills
- Technical support expertise
- Proficient in customer support
- Detail-oriented data entry
- Expertise in system management
- Proficient in simplifying complex information
- Encryption and antivirus implementation
- Report generation expertise
- Fluent in multiple languages
- Collaborative teamwork
- Organizational proficiency for deadlines
- Analytical problem-solving
Websites
Timeline
Independent Contractor
08.2022 - Current
Desktop Support Specialist
University of Minnesota
10.2020 - 05.2021
Language Interpreter
Independent Contractor
01.2019 - 12.2020
Machine Operator
Renewal by Andersen
02.2017 - 03.2019
Certification - IT Support
Summit Academy OIC
Spoken Language Training Certificate - undefined
Language Banc
Associate of Science - Network and System Administration
Rasmussen University
Similar Profiles
Jasmyn HughesJasmyn Hughes
Personal Assistant at Independent ContractorPersonal Assistant at Independent Contractor
Christopher YowChristopher Yow
Certified Notary Public Signing Agent at Independent ContractorCertified Notary Public Signing Agent at Independent Contractor
William YanceyWilliam Yancey
Welder, Electrician, and Construction Worker at Independent ContractorWelder, Electrician, and Construction Worker at Independent Contractor
Benjamon WittyBenjamon Witty
Groundskeeping at Independent ContractorGroundskeeping at Independent Contractor
Sheena BrownSheena Brown
Customer Service Assistant at Consolidated Maritime ServicesCustomer Service Assistant at Consolidated Maritime Services