Faith Njuguna
Plymouth
Summary
Motivated barista with over 3+ years of customer service experience and 2+ years in leadership roles. Demonstrates strong time management and relationship-building skills, consistently delivering exceptional service. Proven ability to collaborate effectively within teams while maintaining high operational standards. Committed to fostering a positive work environment and enhancing team performance.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Plymouth
02.2025 - Current
- Prepared and served diverse coffee beverages and pastries to enhance customer experience.
- Delivered exceptional customer service through prompt and professional responses to inquiries.
- Resolved customer concerns effectively to strengthen brand loyalty.
- Organized workstations for optimal efficiency during peak hours, ensuring quick task completion.
- Utilized upselling techniques to promote bakery items and specialty drinks, raising average order value.
- Adhered to health, safety, and sanitation guidelines to ensure compliance with state inspections.
Barista
Caribou Coffee
Plymouth
10.2023 - 02.2025
- Ensured cleanliness and organization of workstations and dining areas to enhance efficiency.
- Delivered exceptional customer service by responding swiftly and professionally to inquiries.
- Greeted customers, taking beverage orders and providing tailored recommendations based on preferences.
- Maintained a tidy workspace, facilitating easy access to resources for coworkers.
- Addressed customer concerns promptly to reinforce brand loyalty.
- Created innovative recipes for signature coffees and blended drinks unique to the cafe.
Childcare Worker
St. Philip The Deacon
Plymouth
12.2022 - 11.2023
- Supervised children's activities, ensuring safety and engagement at St. Philip The Deacon.
- Maintained cleanliness and organization of play and learning areas.
- Collaborated with team to enhance curriculum and elevate care standards.
- Applied problem-solving techniques to address challenging behaviors in children.
- Organized games, crafts, music sessions, and outdoor play appropriate for various ages.
Education
Associate of Science - Chemistry
Normandale Community College
Minneapolis, MN12-2026
High School Diploma -
Wayzata High School
Plymouth, MN05-2025
Skills
- Customer service
- Time management
- Team collaboration
- Problem resolution
- Data analysis
- Inventory management
- Effective communication
- Relationship building
Timeline
Barista
Starbucks
02.2025 - Current
Barista
Caribou Coffee
10.2023 - 02.2025
Childcare Worker
St. Philip The Deacon
12.2022 - 11.2023
Associate of Science - Chemistry
Normandale Community College
High School Diploma -
Wayzata High School