Summary
Overview
Work History
Education
Skills
Timeline
Generic

FALLON MARTIN

SAINT PAUL

Summary

Results-driven Senior Operations Clerk with a proven track record in process improvements and team collaboration. Expertise in problem-solving and customer relationship management, contributing to operational effectiveness and timely delivery.

Overview

7
7
years of professional experience

Work History

Senior Operations Clerk

GOLDEN STATE FOODS- QCD
Roseville
02.2020 - Current
  • Processed incoming orders and prepared shipments for distribution.
  • Assisted in training new staff on procedures and best practices.
  • Collaborated with team members to optimize workflow and reduce delays.
  • Implemented process improvements to enhance operational effectiveness.
  • Provided training sessions to new staff members on how to use the company's systems and software applications.
  • Resolved customer complaints related to product quality or delivery issues in a timely manner.
  • Coordinated with logistics providers regarding shipment scheduling, tracking information, and any other related queries.
  • Conducted regular audits of operational records to ensure accuracy and compliance with established policies and procedures.
  • Monitored customer orders from start to finish ensuring timely delivery within specified timelines.
  • Identified potential risks that could adversely affect operations such as supplier delays or capacity constraints.
  • Prepared standard operating procedures documents outlining processes used by the operations department.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Maintained and processed operations information, including vehicle maintenance, accounting and route sheets.
  • Traced missing material and shipments through vendor and customer communications.
  • Contacted suppliers to verify shipment details.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.

CENTER CLERK

United Parcel Services, UPS
Minneapolis
10.2019 - 02.2020
  • Assisted customers with shipping inquiries and service options.
  • Collaborated with team members to optimize workflow and reduce delays.
  • Monitored shipment progress and addressed any issues promptly.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Performed data entry tasks to update customer accounts records.
  • Utilized computer software programs to create reports, labels, forms.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Answered customer inquiries via phone and email.
  • Entered data into computer systems accurately and efficiently.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.

Package Handler

United Parcel Services, UPS
Minneapolis
03.2018 - 10.2019
  • Loaded and unloaded packages from delivery trucks and conveyor belts.
  • Sorted packages by destination to ensure efficient processing.
  • Maintained a clean and organized work area for safety compliance.
  • Collaborated with team members to meet daily delivery goals.
  • Followed safety protocols to minimize workplace hazards and injuries.
  • Assisted in training new employees on operational procedures and safety guidelines.
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Assisted in training new employees on package handling processes.
  • Labeled parcels accurately according to company guidelines.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Participated in regular safety meetings and training sessions.
  • Adapted to various environmental conditions in warehouse and outdoor settings.
  • Managed time efficiently to meet or exceed productivity targets.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
  • Followed company policies and procedures for secure package handling.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.

Education

High School Diploma -

COSUMNES OAKS HIGH SCHOOL
Elk Grove, CA
05-2011

Skills

  • Order processing
  • Shipment tracking
  • Data entry
  • Standard operating procedures
  • Customer relationship management
  • Supply chain coordination
  • Problem solving
  • Effective communication
  • Team collaboration
  • Time management
  • Forecasting and planning
  • Document management
  • Invoice preparation
  • Microsoft office
  • Schedule management
  • Maintaining records
  • Update records
  • Continuous improvement
  • Professional demeanor
  • Decision-making
  • Interpersonal communication
  • Conflict resolution
  • Adaptability

Timeline

Senior Operations Clerk

GOLDEN STATE FOODS- QCD
02.2020 - Current

CENTER CLERK

United Parcel Services, UPS
10.2019 - 02.2020

Package Handler

United Parcel Services, UPS
03.2018 - 10.2019

High School Diploma -

COSUMNES OAKS HIGH SCHOOL

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