Farhan Osoble
Rochester
Summary
Results-driven Manager on Duty with a proven track record of highly productive and efficient task completion. Skilled in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and exceptional guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager on Duty
Hilton
Rochester
02.2025 - Current
- Provided guidance and support to team members when needed.
- Ensured compliance with safety regulations, company policies, and procedures.
- Assigned tasks to employees and monitored progress of projects.
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Front Desk Supervisor
Hilton
Rochester
10.2023 - 02.2025
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Resolved customer complaints promptly and efficiently.
- Monitored staff performance and provided feedback when necessary.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
Assembly line worker
Itron
Waseca
01.2023 - 08.2023
Education
High school diploma -
Waseca Senior High School
Waseca, MN05.2022
Skills
- Staff supervision
- Processes and procedures
- Decision-making
- Customer service
- Conflict resolution
- Operational management
- Time management
- Staff training and development
Certification
Phlebotomy Technician, 02/03/25- 02/03/27, Perform venipuncture and collect blood for testing, transfusions, and donations.
Languages
- Somali, Fluent
- English, Fluent
Timeline
Manager on Duty
Hilton
02.2025 - Current
Front Desk Supervisor
Hilton
10.2023 - 02.2025
Assembly line worker
Itron
01.2023 - 08.2023
High school diploma -
Waseca Senior High School
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