Fatina Fondren
Bloomington
Summary
Dynamic professional with a proven track record at Park N Fly, excelling in customer service and conflict resolution. Enhanced customer satisfaction through effective problem resolution and strategic thinking, leading to increased repeat business. Skilled in decision-making and maintaining operational efficiency, ensuring a positive experience for all clients.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Park N Fly
03.2023 - 02.2024
- Assisted in managing daily operations and staff scheduling to optimize workflow efficiency.
- Implemented process improvements that reduced wait times and increased customer throughput.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted employee performance evaluations.
Overnight Cashier
Park N Fly
12.2018 - 03.2023
- Operated cash register efficiently to process customer transactions during overnight shifts.
- Assisted in maintaining cleanliness and organization of the cashier area.
- Collaborated with other team members to complete nightly tasks efficiently and effectively.
- Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
- Provided reliable and consistent coverage for overnight shifts, ensuring the continuation of store operations during non-peak hours.
Caretaker
Highland Property Management
01.2022 - 06.2022
- Assisted with daily property maintenance and cleaning tasks to ensure high standards of cleanliness.
- Responded promptly to tenant requests, enhancing satisfaction through effective communication.
- Conducted regular inspections of facilities, identifying maintenance needs and reporting issues.
- Managed inventory of cleaning supplies and tools, ensuring readiness for daily operations.
Sales Associate
Thorson's Holiday
05.2016 - 10.2018
- Maintained store appearance by organizing merchandise displays and ensuring cleanliness.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed transactions efficiently using point-of-sale system.
Education
GED -
Edison
Minneapolis, MNSkills
- Decision-making
- Strategic thinking
- Adaptability and flexibility
- Problem resolution
- Customer rapport
- Conflict resolution
- Customer service
Timeline
Assistant Manager
Park N Fly
03.2023 - 02.2024
Caretaker
Highland Property Management
01.2022 - 06.2022
Overnight Cashier
Park N Fly
12.2018 - 03.2023
Sales Associate
Thorson's Holiday
05.2016 - 10.2018
GED -
Edison