Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faysal Ahmed

Bloomington

Summary

Dedicated and detail-oriented with a strong urge to learn and grow in the tech world. Experienced in managing transactions, providing excellent customer service, and ensuring accurate processing of payments. Currently pursuing a Bachelor of Science in Information Technology and pursuing a Network+ certification. Seeking a challenging position in a dynamic retail or technology-driven environment where my technical expertise and customer-focused approach can contribute to the overall success of the team. I thrive on taking strong initiative, proactively identifying opportunities for process improvements, and collaborating effectively in team settings, fostering a positive and productive work environment.

Overview

2
2
years of professional experience

Work History

Direct Support Professional

Dungarvin
08.2023 - Current
  • Provided direct support to individuals with developmental disabilities in their homes
  • Assisted with daily living activities, medication management, and community integration
  • Ensured the well-being and safety of individuals under care
  • Collaborated with a team of professionals to create a positive and supportive environment for clients

IT Intern

YMCA
01.2024 - 09.2024
  • Assisted in setting up and configuring equipment for departmental meetings, events, and day-to-day operations.
  • Managed and resolved IT support tickets using Jira ticketing system, ensuring timely resolution of technical issues.
  • Collaborated with team members to troubleshoot hardware and software problems, maintaining smooth functioning of technology infrastructure.
  • Conducted inventory management tasks, including tracking equipment usage, maintaining stock levels, and identifying opportunities for cost savings.
  • Provided technical assistance to end users, offering guidance and training on software applications and IT policies.

Education

Bachelor of Science in Information Technology - Information Technology

Metropolitan State University
Saint Paul, MN
09-2025

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Strong communication skills
  • IT support experience
  • Help desk support
  • Technical troubleshooting
  • Python programming language
  • Java Programming Language

Timeline

IT Intern

YMCA
01.2024 - 09.2024

Direct Support Professional

Dungarvin
08.2023 - Current

Bachelor of Science in Information Technology - Information Technology

Metropolitan State University
Faysal Ahmed