Feather Bonga
Bemidji
Summary
Dynamic Certified Shift Manager at McDonald's with a strong track record in cash management and employee training. Enhanced store efficiency and elevated customer satisfaction through effective team leadership and strategic sales initiatives. Core competencies include operations management and compliance, excelling in fast-paced environments while driving results and promoting a culture of excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Shift Manager
McDonald's
Bemidji
03.2021 - 01.2025
- Managed cash positions and made bank deposits.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Directed employees through daily routines.
- Assisted customers with inquiries regarding product availability or order status updates.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Provided training for new employees on company policies and procedures.
- Reinforced rules to promote superior employee performance.
- Enforced all health and safety regulations within the workplace environment.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Developed strategies to increase sales and improve store efficiency.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Coached employees on interactions with customers to drive exceptional service.
- Provided feedback on job performance as well as coaching opportunities when necessary.
- Responded promptly to any emergency situations that arose during the shift.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Performed daily inspections of equipment ensuring proper functioning at all times.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Delegated tasks to team members to ensure optimal workflow during each shift.
- Directed and led employees and team members on effective operations, methods and procedures.
- Developed pricing schedules, costing for materials, and compliance statements.
- Analyzed sales data to identify areas of improvement and develop action plans accordingly.
- Planned and developed new operation processes to innovate and stay competitive.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Cross-trained in every store role to maximize operational knowledge.
- Observed and monitored utilization of equipment.
- Monitored employee attendance, timekeeping, and breaks throughout the shift.
- Reviewed financial statements to meet targets during shift.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Operations Associate
Kohl's
Bemidji
07.2020 - 01.2021
- Identified internal problems and recommended solutions to upper management.
- Collaborated with cross-functional teams to develop innovative solutions for complex problems.
- Greeted guests and vendors to assist in navigating space.
- Facilitated communication between departments to ensure smooth execution of operational activities.
- Maintained accurate records of inventory, orders, and shipments.
- Assisted in the development and implementation of standard operating procedures (SOPs) for various tasks.
- Utilized ERP systems to track inventory movements and generate performance insights.
- Maintained front desk to provide positive first impression.
- Updated company databases, websites and customer account information.
- Participated in cross-functional teams to plan and execute special projects.
- Broke down boxes for garbage and recycling.
- Provided technical support for internal staff regarding system usage issues related to operations management.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Trained personnel on proper warehouse safety protocols and equipment use guidelines.
Education
Some College (No Degree) - Business Administration
White Earth Tribal College
Mahnomen, MNSkills
- Cash management
- Equipment maintenance
- Employee training
- Inventory management
- Customer service
- Scheduling
- Health and safety
- Team building
- Time management
- Safe food handling
- Effective leadership
- Employee engagement
- Management experience
- Delegation
- Training proficiency
- Training and mentoring
- Team management
- Policy enforcement
- Scheduling coordination
- Customer service experience
- Scheduling experience
- Workplace safety
- Cash handling
- Opening and closing procedures
- Compliance
- Flexible schedule
- Operations management
- Documentation and reporting
- Shift leadership
- Verbal and written communication
- Reporting and documenting
- Hiring and recruiting
- Delegating work
- Energetic and enthusiastic
- Accurate money handling
- Tech-Savvy
- Interpersonal skills
- Safety compliance
- Sales strategies
Certification
- I am FOOD SAFETY Certifierd
Affiliations
- I am a mother of 4 children
- i can multi task well
- im hard worker
Timeline
Certified Shift Manager
McDonald's
03.2021 - 01.2025
Operations Associate
Kohl's
07.2020 - 01.2021
Some College (No Degree) - Business Administration
White Earth Tribal College
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